What's New in Mojo: December 2025 Update
Mojo Helpdesk's December updates introduce enhanced ticket list customization, including configurabl...
Mojo Pro Tip: Create a Ticket on Behalf of a Contact
Agents can easily log a ticket for a colleague or client when they reach out in person or by phone.
Mojo Pro Tip: Save a Custom View & Export the Ticket List
Frequent ticket searches can be saved as a custom view, so agents don't have to reapply filters each...
2025 November Release Notes
Mojo Helpdesk's November updates deliver new knowledge base navigation, support for multiple assets ...
Mojo Pro Tip: Who Can Trash and Restore Tickets
Admins and Managers can move tickets to the trash and restore them within 30 days. After that, ticke...
Mojo Pro Tip: Filter Out Internal Notes for Printing
Learn how to filter out internal notes when printing tickets in Mojo Helpdesk to create cleaner, mor...
Mojo Pro Tip: Who Can Edit or Delete Comments
Edit typos or update comments anytime using the vertical ellipses ⋮ menu. All agents can edit, while...
2025 October Release Notes
Mojo Helpdesk just shipped a big round of improvements: Felix AI is now available to all customers a...
Mojo Pro Tip: Display More Data When Printing a Ticket List
Pro tip for printing ticket lists including customizing displayed columns, switching to landscape or...
Mojo Helpdesk Maximized: More Content in Full Width Layout
Announcement of Mojo Helpdesk update maximizing information density with full-width layout showing t...
Mojo Pro Tip: See Who Did What and When in the Event Log
Learn how to use the event log to track every action on a ticket, including who assigned it, when ac...
Mojo Pro Tip: Watch for the Red Exclamation Point on a Contact Profile
Learn how the red exclamation point on a contact profile indicates an unconfirmed email address, hel...
Introducing Mojo Helpdesk Felix AI, the Agent AI Assistant
Introducing Felix AI, Mojo Helpdesk's built-in AI assistant that helps agents respond faster with su...
Mojo Pro Tip: Use Quotation Marks to Search for an Exact Match
Discover how to use quotation marks in Mojo Helpdesk searches to find exact phrases instead of indiv...
Mojo Pro Tip: Capture Ticket To-Dos with Tasks
Use the Tasks panel in Mojo Helpdesk as a built-in to-do list for tickets, with the option to preven...
Mojo Pro Tip: Get Support Fast with the ? Icon
Quickly get help or share feedback by clicking the question mark icon in Mojo Helpdesk to submit que...
2025 Sept Release Notes
September 2025 release notes covering SOC 2 Type II compliance achievement, Mojo AI Copilot enhancem...
Mojo Pro Tip: Group Related Work with Sub-Tickets
Organize related requests by linking them under a parent ticket, allowing you to track multiple issu...
Mojo Pro Tip: Access Your Resolved Tickets Easily
Easily access your resolved tickets by opening My Assignments and selecting Resolved, making it simp...
Mojo Pro Tip: Sort Ticket List by Due Date
Keep deadlines top of mind by sorting tickets by due date, with visual highlights for tickets due wi...
Mojo Pro Tip: Use Keyboard Shortcuts to Save Time
Learn keyboard shortcuts in Mojo Helpdesk to navigate efficiently without using your mouse, includin...