Automate Ticket Assignments Like a Pro
Automate ticket assignments using Mojo bots with options for specific agent assignment, round-robin ...
Your Mojo Bots Are Ready - Migrated from Classic Automations
Announcement that active Automations from Classic UI have been automatically migrated into Mojo bots...
Keep the Bad Guys Out: Use the Mojo Helpdesk Firewall
Use Mojo Helpdesk's whitelisting and blacklisting features to control access based on email domain, ...
How to Tell if a Ticket Was Created by Email
Identify tickets created by email by looking for the envelope icon, and click it to view the origina...
Catch Tickets Before They Breach SLA
Use the SLA reports page to view tickets about to breach SLA deadlines, helping managers proactively...
Mojo Pro Tip: Open vs. Resolved Tickets
Learn how tickets fall into two meta categories (Open or Resolved) and how filtering by these meta s...
Clean Up Duplicate Tickets with Ticket Merge
Use Mojo's ticket merge feature to combine duplicate tickets into a single thread, preventing confus...
Accurately Measure SLA Performance with Queue-Specific Policies
Configure multiple SLA policies and apply them to specific queues or ticket types in Mojo Helpdesk, ...
Gain Full Visibility with the New SLA Inspector
The SLA Inspector provides detailed insights into SLA calculations for each ticket, showing which po...
Ditch the Sticky Note: Create a Quick Ticket in Seconds
Replace sticky notes with Mojo's Quick Ticket feature to create tickets in seconds, ensuring tasks a...
2025 Q1 New Features, Enhancements, and Fixes
Q1 2025 release highlights including Temporary Access Pass (TAP), enhanced 2FA, original email viewi...
Don't Hang Up-"Solution Offered" Versus "Closed" Ticket Status
Learn the difference between "Solution Offered" and "Closed" ticket statuses, and why using "Solutio...
Stay in the Loop with the Watch List
Use the Watch List feature to follow ticket activity without being the assignee, receiving customiza...
The Event Log: Who Did What-and When?
Learn how to use the event log in Mojo Helpdesk to track every action on tickets or across the entir...
Introducing Temporary Access Pass (TAP) and Enhanced Two-Factor Authentication (2FA) in Mojo Helpdesk
Introducing Temporary Access Pass (TAP) for secure time-limited access and enhanced 2FA via authenti...
New Feature: Bring Your Own Mail Server to Mojo Helpdesk
Mojo Helpdesk now supports using your own mail server for improved data security, better email deliv...
Mojo Scheduler Enhancements Plus Roundup of New Features and Improvements
October 2024 release highlights including Mojo Scheduler enhancements with form/requester/assignee s...
Halloween Theme Featuring Squashable Spiders
Add some Halloween fun to your Mojo Helpdesk workspace with the Halloween theme featuring interactiv...
Automate Recurring Processes and Tasks with Mojo Scheduler
Automate recurring tasks like system backups, compliance checks, and training schedules with Mojo Sc...
Simplifying Agent Set Up with Permissions
Simplify agent setup in Mojo Helpdesk with the new permissions system, replacing restricted agents w...
Store Mojo Helpdesk Data Offsite with Recurring Exports
Step-by-step guide to setting up recurring exports in Mojo Helpdesk for offsite data backup, allowin...