What is a help desk solution?

A help desk solution gives organizations one place to receive, route, track, and resolve support requests. Mojo Helpdesk combines ticketing, automation, knowledge base, SLA tracking, reporting, integrations, and other tools in one platform that can be configured for different teams and workflows.

How do I choose the right help desk solution?

Look for a help desk that fits how your organization actually works. Consider ease of setup, features and integrations, security and compliance requirements, the number of users and departments you support, scalability, and total cost. The right solution should be easy to implement today without limiting your organization as it grows.

Is Mojo Helpdesk only for schools or IT departments?

No. Mojo Helpdesk is used by organizations across industries and by many different departments. We have extensive experience supporting K-12 schools and districts, while also serving IT departments, healthcare organizations, businesses, government agencies, customer service teams, and other organizations.

Is Mojo Helpdesk suitable for both small and large organizations?

Yes. Mojo Helpdesk can support a small team as well as organizations with multiple departments, schools, locations, queues, and support teams. Organizations can configure workflows, permissions, routing, SLAs, and other features based on their needs.

How quickly can we get started with Mojo Helpdesk?

Mojo Helpdesk is designed to be easy to set up without a lengthy implementation process. Many customers can get their help desk up and running in minutes, then add workflows, automations, integrations, knowledge base content, and other configurations as needed.

Does Mojo Helpdesk charge implementation or setup fees?

No. Mojo Helpdesk does not charge implementation or setup fees. Our goal is to make it easy to get started without a costly or complicated implementation project.

Does Mojo Helpdesk integrate with Google Workspace and Microsoft 365?

Yes. Mojo Helpdesk integrates with Google Workspace and supports Microsoft 365 environments, including single sign-on options. Mojo also integrates with ClassLink for K-12 organizations and supports other tools and workflows used by our customers.

How reliable is Mojo Helpdesk?

Mojo Helpdesk has historically maintained 99.97% uptime. We maintain infrastructure, monitoring, backup and disaster recovery processes, and other operational safeguards designed to support the availability and reliability of the service.

Does Mojo Helpdesk include AI?

Yes. Felix AI is built into Mojo Helpdesk to help users work more efficiently within the help desk. Customer content is not used to train external AI models, and customer data is not shared across customer instances. Metadot also contractually requires the AI model providers it works with not to use customer content to train third-party foundation models. Organizations that do not want to use Felix AI can disable it completely at the account level. A help desk administrator can turn it off under Account Administration > Felix AI.

What is a help desk solution?

A help desk solution gives organizations one place to receive, route, track, and resolve support requests. Mojo Helpdesk combines ticketing, automation, knowledge base, SLA tracking, reporting, integrations, and other tools in one platform that can be configured for different teams and workflows.

How do I choose the right help desk solution?

Look for a help desk that fits how your organization actually works. Consider ease of setup, features and integrations, security and compliance requirements, the number of users and departments you support, scalability, and total cost. The right solution should be easy to implement today without limiting your organization as it grows.

Is Mojo Helpdesk only for schools or IT departments?

No. Mojo Helpdesk is used by organizations across industries and by many different departments. We have extensive experience supporting K-12 schools and districts, while also serving IT departments, healthcare organizations, businesses, government agencies, customer service teams, and other organizations.

Is Mojo Helpdesk suitable for both small and large organizations?

Yes. Mojo Helpdesk can support a small team as well as organizations with multiple departments, schools, locations, queues, and support teams. Organizations can configure workflows, permissions, routing, SLAs, and other features based on their needs.

How quickly can we get started with Mojo Helpdesk?

Mojo Helpdesk is designed to be easy to set up without a lengthy implementation process. Many customers can get their help desk up and running in minutes, then add workflows, automations, integrations, knowledge base content, and other configurations as needed.

Does Mojo Helpdesk charge implementation or setup fees?

No. Mojo Helpdesk does not charge implementation or setup fees. Our goal is to make it easy to get started without a costly or complicated implementation project.

Does Mojo Helpdesk integrate with Google Workspace and Microsoft 365?

Yes. Mojo Helpdesk integrates with Google Workspace and supports Microsoft 365 environments, including single sign-on options. Mojo also integrates with ClassLink for K-12 organizations and supports other tools and workflows used by our customers.

How reliable is Mojo Helpdesk?

Mojo Helpdesk has historically maintained 99.97% uptime. We maintain infrastructure, monitoring, backup and disaster recovery processes, and other operational safeguards designed to support the availability and reliability of the service.

Does Mojo Helpdesk include AI?

Yes. Felix AI is built into Mojo Helpdesk to help users work more efficiently within the help desk. Customer content is not used to train external AI models, and customer data is not shared across customer instances. Metadot also contractually requires the AI model providers it works with not to use customer content to train third-party foundation models. Organizations that do not want to use Felix AI can disable it completely at the account level. A help desk administrator can turn it off under Account Administration > Felix AI.

Help Desk Solutions for Schools, Businesses, and Organizations of All Sizes

Mojo Helpdesk is a flexible help desk platform built for organizations of all types, with deep experience supporting K-12 schools and districts. From individual schools and small districts to large school systems, IT departments, healthcare organizations, businesses, government agencies, and other teams, Mojo makes it easy to manage support requests, automate workflows, track SLAs, share knowledge, and deliver better service.

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Mojo Helpdesk is trusted by over 2.5 million users

The helpdesk solution that helps teams resolve requests faster and stay in control.

Help Desk Solutions for Every Team

Explore some of the most common ways organizations use Mojo Helpdesk.

Education Help Desk Solution

Built for K-12 schools and districts of all sizes, as well as colleges and universities. Manage IT, facilities, maintenance, and other support requests across schools, campuses, and departments.

• Google Workspace + ClassLink SSO
• Chromebook and device tracking
• Multi-school and multi-department routing
• Education pricing available

IT Help Desk Solution

Internal IT support with ticketing, asset tracking, SLAs, and automation for IT teams of all sizes.

• Multi-channel ticket intake
• IT asset management
• SLA tracking and alerts
• SSO and audit logging

Healthcare Help Desk Solution

Secure ticketing for hospitals, clinics, healthcare networks, and other healthcare organizations, with tools for managing requests across departments and locations. HIPAA support and our standard BAA are available on Enterprise plans.

• HIPAA support on Enterprise plans
• Multi-department and multi-location workflows
• Reporting and audit logs
• Standard BAA available on Enterprise plans

Customer Service Help Desk Solution

Customer support with branded portals, self-service knowledge bases, satisfaction tracking, and tools that help teams respond consistently and efficiently.

• Customer-facing branded portal
• Self-service knowledge base
• Satisfaction surveys and CSAT
• Canned responses with personalization

How to evaluate a help desk solution

The right help desk should fit your organization today and scale with you as your needs grow. Consider three key areas:

Your needs. Look for the features, integrations, security, and compliance support that matter to your organization, whether that's Google Workspace and ClassLink for K-12, asset management for IT, or HIPAA support for healthcare.
Your organization and team. Consider the number of agents, departments, schools or locations you need to support, as well as how requests need to be routed and managed across your organization.
Total cost. Look beyond the advertised per-agent price and consider which features require additional plans, products, or add-ons. Mojo Helpdesk offers straightforward pricing with core help desk features included.

Want to compare your options? Visit our Help Desk Comparison Hub for side-by-side comparisons of Mojo Helpdesk and other popular help desk platforms.

Frequently asked questions

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