What accessibility standard does Mojo Helpdesk meet?

Substantial conformance with WCAG 2.1 Level AA. The majority of success criteria are fully supported, and none are rated "Does Not Support."

Which parts of the product are covered?

Both the agent portal and the end-user portal - the surfaces your team and your requesters use every day.

How do we get the VPAT for a procurement review?

Email accessibility@help.mojohelpdesk.com and we'll send the current Voluntary Product Accessibility Template.

How do I report an accessibility barrier?

Write to the same address - the accessibility team reads and answers every report, and fixes feed into the ongoing conformance work.

Compliance · Accessibility

Support that works for every user.

Mojo Helpdesk has achieved substantial conformance with WCAG 2.1 Level AA across both the agent portal and the user portal - and we keep testing as the product evolves.

VPAT available on requestAsk for our Voluntary Product Accessibility Template for your procurement review.

Last updated · April 2026

Standard: WCAG 2.1 Level AA; The benchmark most procurement and Section 508 reviews ask for.
Scope: Both portals; The agent workspace and the end-user portal - not just the marketing pages.
Unsupported criteria: Zero; The majority of success criteria are fully supported; none are rated "Does Not Support."

What this means in practice

01 · Conformance

Tested against WCAG 2.1 AA

Both portals meet the standard's success criteria at the substantial-conformance level, with the majority fully supported.

02 · Documentation

A VPAT for your review

Procurement teams can request the full Voluntary Product Accessibility Template - the criterion-by-criterion detail behind this statement.

03 · A direct line

Barriers get answered

If you hit an accessibility barrier or need assistance, the accessibility team reads and answers every report.

FAQ

Questions, answered.

Straight answers to what teams ask before they commit.

What accessibility standard does Mojo Helpdesk meet?: Substantial conformance with WCAG 2.1 Level AA. The majority of success criteria are fully supported, and none are rated "Does Not Support."
Which parts of the product are covered?: Both the agent portal and the end-user portal - the surfaces your team and your requesters use every day.
How do we get the VPAT for a procurement review?: Email accessibility@help.mojohelpdesk.com and we'll send the current Voluntary Product Accessibility Template.
How do I report an accessibility barrier?: Write to the same address - the accessibility team reads and answers every report, and fixes feed into the ongoing conformance work.

If something is in your way, we want to know.

Report a barrier, ask for assistance, or request the VPAT - write to accessibility@help.mojohelpdesk.com.

Email the accessibility team Request the VPAT