What’s New in Mojo: November 2025 Update

The Mojo Helpdesk team is happy to share the software updates from the past month.

NEW: Knowledge base article right-side navigation

Knowledge base articles now display a right-side navigation panel, allowing readers to quickly jump between sections for easier browsing.

NEW: Search by asset user or manager

The asset selection experience has been upgraded with additional filtering options. Assets can now be searched by user and manager, making it faster to locate the correct asset when linking to a ticket.

Search assets by user or manager - Mojo Helpdesk

NEW: Link multiple assets to a ticket

A ticket can now be linked to more than one asset. This update supports onboarding and offboarding workflows, where employees are often assigned more than one asset.

Other enhancements

The knowledge base content area has been widened to improve readability.
Knowledge base searches are now smarter. Searching for a word in singular form will also return results that include the plural form (and vice versa).
Long tag labels in the tag selection menu now display correctly without overflowing.
Warnings for custom email server issues have been updated with clearer guidance.
The limit for conditions in each Mojo bot has been increased to 30.

Bug fixes resolved

Rating email links now correctly allow users to rate tickets without unnecessary login prompts.
False positive warnings for ticket requester conditions have been fixed.
Session timeout behavior has been corrected to prevent unwanted redirects to the session expired page.
The video player configuration error (error 153) for embedded YouTube content has been resolved.

Coming soon

Agents will soon have the ability to turn off the last comment preview when viewing the ticket list.
Agents will soon be able to resize and reorder columns when viewing a ticket list.
Custom fields will be relocated to the main ticket area for easier access.
Mojo email enhancements will improve deliverability and reduce the risk of notifications being classified as spam.

Thank you to all the customers who shared their feedback. The Mojo Customer Success team is available to discuss any suggestions or blockers in your workflow. Reach out to success@help.mojohelpdesk.com.