Turn Customers into Advocates
Mojo Helpdesk is the tool support teams need to provide an excellent customer experience.
Self-service knowledge base
A self-service knowledge base enables customers to find answers to frequently asked questions (FAQ) quickly.
Automations
Automate workflows, and create business rules using Mojo's Triggers. Assign tickets in a round-robin or load-balanced method, send auto-responders, and escalate important tickets. Improve agent efficiency and serve more customers, faster.
Customer satisfaction ratings
Ensure customers are happy and that the team is providing excellent support with Mojo's 5-star customer service rating system. Statistics are available by agents and queues providing key insight on what needs to be improved.
Everything online stores need to create amazing customer
Automations
Define business rules and automate workflow and processes. Auto-assign, auto-close, auto-escalate, auto-remind, auto-alert and much more.
Email integration
Add email addresses for ticket creation so customers can just send an email for support. Mojo Helpdesk works with email out-of-the-box.
Customer satisfaction ratings
Collect and track customer satisfaction ratings on every ticket for each agent, queue and group.
Dashboard and aging summary
Review the overall performance of the help desk: what has been worked on and what still needs to be worked on. Always know what tickets are open and for how long—break down open tickets by agent, queue, form, and type.
SLA targets
Stay SLA compliant by setting up service level targets for a group, queue, priority or any staff member.
Canned responses
Stop typing the same responses over and over. Insert pre-formatted content into messages as needed.
Mojo Helpdesk is trusted by over 2.5 million users
The helpdesk solution that helps teams resolve requests faster and stay in control.
Frequently asked questions
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