Answer “Where’s my order?” in minutes, not days.
Mojo Helpdesk is the help desk for online stores: order questions, returns, and shipping issues land in one queue, automations handle the busywork, and customers get answers fast enough to leave the five-star review.
- WISMO tickets
- Deflected
- A branded help center answers order, shipping, and return questions before they ever become tickets.
- Every channel
- One queue
- Store email and contact forms become tickets with owners and priorities. No conversation slips away.
- Peak season
- Under control
- Round-robin assignment and SLA targets keep first replies fast when order volume triples overnight.
Shoppers don't grade your store. They grade four moments.
Everything in Mojo Helpdesk is built to win the moments that decide whether a customer reorders, or leaves a one-star review.
The shipping question
"Where is my order?" is half your inbox. Canned responses and a self-service help center answer it in seconds, not hours.
The painless return
Return and exchange requests come in through a form, route to the right queue, and never get lost in a shared inbox.
The holiday spike
Automations assign, confirm, and escalate on their own, so Black Friday volume doesn't need Black Friday headcount.
The five-star follow-up
A one-tap satisfaction survey on every closed ticket catches frustration while it's fixable, before it hits your product page.
Your store answers order questions while you sleep.
Shipping times, return policies, sizing, order tracking: put the answers in a branded knowledge base and watch ticket volume drop. When self-service isn't enough, a human is one click away.
Explore the knowledge base- Orders and shippingTracking, delivery times, address changes12 articles
- Returns and exchangesReturn policy, refunds, exchanges8 articles
- Payments and billingPayment methods, invoices, promo codes6 articles
- Product care and sizingSize guides, materials, care instructions9 articles
Das Keyboard runs its e-commerce customer support on Mojo Helpdesk, across its entire mechanical keyboard line.
Trusted by over 2.5 million usersQuestions online stores ask us
Can't find your answer? Book a demo and ask a human.
- How does Mojo Helpdesk help e-commerce businesses?
- It centralizes order questions, returns, and shipping issues from store email and contact forms into one help desk, automates assignment and follow-ups, and adds a self-service knowledge base that answers common questions before they become tickets.
- Does Mojo work with my store platform?
- Yes. Mojo works with any platform that can send email: Shopify, WooCommerce, BigCommerce, Etsy, or a custom storefront. Point your support address at Mojo and every customer email becomes a tracked ticket.
- Who uses Mojo Helpdesk in e-commerce?
- Customer support teams, operations managers, fulfillment staff, and store owners. Sister company Das Keyboard relies on Mojo to manage customer requests across its mechanical keyboard product line.
- What discounts are available?
- E-commerce businesses receive a 10% discount on annual plans.
- How quickly can an online store get started?
- Setup takes an afternoon, with guidance from the Customer Success team on rollout and best practices. The free trial runs 21 days with no credit card required.
Ready before your next order ships.
Set up your store's help desk in an afternoon. 10% off annual plans for e-commerce businesses.