Secure Ticketing Software for Healthcare
Keep technology in operating order while protecting patient and staff information. Mojo gives healthcare IT teams a secure ticketing system for requests, routing, SLAs, and accountability, with HIPAA support and our standard BAA available on Enterprise plans.
Learn how healthcare customers use Mojo Helpdesk for:
- Centralize requests
- Automation
- Self-service help
- Compliance
SOC 2 Type II attested, with BAA available on the Enterprise Plan.
Centralize all requests in one place
Mojo Helpdesk allows hospitals and healthcare providers efficiently handle requests from staff, administrators, and 3rd party vendors.
Mojo Helpdesk centralize all requests and provide a battery of tools to boost agent efficiency. This includes an internal knowledge base and canned answers allowing agents to search for best practices to resolve issues quickly. Automation, triggers, and reminders help automate repetitive tasks and ad-hoc reports provide deep insights into help desk activity.
Self-service knowledge base
Cut up to 90% of user requests with Mojo Helpdesk knowledge base. Create and share Frequently Asked Questions with users, measure what performs best and adjust as needed.
Automate repetitive tasks
Mojo Helpdesk can automate tickets assignments, send auto-responders, use predefined canned answers, automatically tag issues and escalate problematic tickets.
Automation dramatically improves agents efficiency allowing them to serve more users, faster.
Use key analytics at fingertips
Are agents doing a good job? Checkout the key metrics such as time to first response, backlog level, and agent activity. Discover which kind of issues are cause the most work.
Data security
Customer data is encrypted in transit and at rest. Mojo Helpdesk is SOC 2 Type II attested, with HIPAA support and a BAA available on Enterprise plans.
Get started in minutes
Mojo Helpdesk is ready to receive tickets from the web and by email in just a few clicks.
Cost effective
No need to break the bank. Mojo costs up to 90% less than the competition.
Asset management
Keep track of any assets such as computers, laptops, license as well as and maintenance contracts. Mojo will notify for contracts renewal date. Lists incidents for each asset. Use Check-in Checkout feature to assign assets to users
HIPAA & GDPR Compliance
Mojo Helpdesk is designed to support organizations with their HIPAA and data privacy compliance requirements. We maintain administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of customer data.
Customer data is encrypted in transit and at rest. Access controls, authentication, and other security measures are used to protect customer data from unauthorized access, use, or disclosure.
For customers subject to HIPAA, Mojo Helpdesk supports the secure handling of Protected Health Information (PHI), and Business Associate Agreements (BAAs) are available with Enterprise plans.
Mojo Helpdesk processes customer data only as necessary to provide and support the Service and does not sell customer data.
Frequently asked questions
Mojo Helpdesk is trusted by over 2.5 million users
The helpdesk solution that helps teams resolve requests faster and stay in control.
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