How-To Videos

Learn how to use and configure Mojo Helpdesk

A tour of Mojo Helpdesk

 

Mojo Helpdesk Overview

4:20

Getting started

 

Restricting Agent Permissions

2:17

 

The User Portal and Creating a Ticket

2:03

Customization

 

Ticket Lists

2:39

 

Ticket Tags

1:15

 

Ticket Resolution

1:31

Productivity

 

Automate with Mojo bots

2:04

 

Dashboard: Help Desk Overview Report

1:15

 

Watch List

1:19

 

Mojo Star and Leaderboard

1:11

Agent Training Videos

These videos help new Mojo Helpdesk agents get started smoothly. They should be seen in order.

 

Agent Workflow

3:27

 

Mojo Star and Leaderboard

1:11

 

Ticket Lists

2:39

 

Ticket Tags

1:15

 

Watch List

1:19