Education Help Desk Software for K-12 Schools & Higher Education
Mojo Helpdesk makes support simple for every school. Built for K-12 districts, colleges, and universities, the plug-and-play platform centralizes requests, automates tickets, and helps teams go live in days, not months.
- For K-12 & Higher Ed: Manage IT, facilities, and student support in one help desk system.
- Zero-training usability: Teachers, staff, and IT support can start resolving tickets immediately.
- Faster resolution times: Auto-assign, prioritize, and track requests by department or campus.
- U.S.-based support: The Austin, TX team provides real-time help and listens to feedback.
Whether you manage a single school or an entire university system, Mojo Helpdesk gives you the help desk tools to deliver better service with less effort, and no long-term contracts.
Mojo Helpdesk is trusted by over 2.5 million users
We are the helpdesk solution for schools and nonprofit organizations nationwide.
Why schools and universities choose Mojo Helpdesk
Plug & play faculty support
Mojo Helpdesk is ready for education from day one. K-12 districts and universities can centralize IT, facilities, and student support requests in a straightforward help desk system. There is no complex setup required. Most teams go live in just a few days.
Zero-training usability
Teachers, faculty, and staff can start resolving help desk tickets immediately. The interface is intuitive for everyone. No agent education is necessary, but training resources are always available when needed.
Get just what you need
Teams will never be locked into long-term contracts or bloated bundles. Mojo delivers the core education help desk features teams actually use: ticket automation, request tracking, and SLA reporting, without the unnecessary upsell.
Connect with a U.S.-based support team
The Austin, Texas team is known for fast, friendly human support. Customers drive the product roadmap and get help from real people who understand the unique needs of school IT and student service teams.
The best help desk solution to track staff, faculty and student requests, support tickets, facility management, maintenance needs, and more.
Centralize requests, assign, automate, track progress, and get more done faster.
Centralize requests
Still using spreadsheets and emails for requests? Migrate to Mojo Helpdesk to put them all in a powerful but simple ticket tracking system.
Knowledge base
Cut down incoming requests with the self-service knowledge base.
Assign, prioritize, tag
Mojo keeps things organized. Help desk tickets can be assigned and tagged automatically with Mojo automation.
Self-service knowledge base
Mojo Helpdesk reduces incoming requests by up to 90%. The self-service knowledge base enables customers to find answers to frequently asked questions (FAQs) quickly.
Smart asset management for K-12 Schools & Higher Education
Managing technology, devices, and classroom equipment shouldn't require spreadsheets or guesswork. Mojo Helpdesk makes it easy for schools, districts, and universities to track every Chromebook, tablet, license, and maintenance contract. We offer an all-in-one education-ready platform.
Built for Education IT and operations teams
Purpose-built for K-12 and higher education environments, Mojo's school asset management software provides IT and facilities teams with complete visibility. Whether managing a one-to-one student device program or shared classroom technology, every asset is organized, accountable, and easy to locate.
Simplify tracking, reduce loss, and save time
- Centralized visibility: Track laptops, smartboards, and classroom tech across schools, departments, or entire districts.
- Automated reminders: Get notified before warranties expire or maintenance contracts renew. No manual follow-ups.
- Check-In/Check-Out made simple: Assign or reclaim student devices, AV gear, or faculty laptops in seconds.
- Full lifecycle history: Log incidents, repairs, and replacements to improve budgeting and predict refresh cycles.
- Instant reporting: Generate detailed inventory and audit reports in just a few clicks.
Built for accountability and scale
From small schools to multi-campus universities, Mojo Helpdesk brings structure and simplicity to IT asset management for education. Every repair, return, and renewal is linked directly to the associated ticket, giving you a complete picture of asset performance.
From classroom to campus. See it in action
Schools using Mojo Helpdesk reduce downtime, eliminate surprises from lost or expired equipment, and save hours of manual tracking each week.
Book a demo today to see how quickly teams can streamline asset tracking, automate renewals, and manage every device lifecycle in one education help desk platform.
Seamless integrations for Google Workspace & Microsoft 365
Mojo Helpdesk connects with the systems schools already use, so teachers, staff, and students can log in and get help instantly.
One Login for Every User
Integrate Mojo with district Single Sign-On (SSO) provider, including Google Workspace, Microsoft 365, ClassLink, Active Directory, LDAP, and other SAML-based systems. One-click access means no extra passwords and less IT overhead.
Built for K-12 and Higher Education
Sync users automatically from SIS or directory, ensure FERPA-compliant authentication, and give every educator and student secure, seamless access to support.
Simplify IT Management
Fewer login issues mean fewer tickets. Centralized authentication reduces password resets and keeps IT teams focused on learning technology rather than user management.
Thousands of schools rely on Mojo Helpdesk’s education-ready integrations to improve support, strengthen security, and make help desk access effortless.
Book a demo to see how easily Mojo fits into Google or Microsoft environments.
Get started in minutes
Built for schools, districts, and universities
Mojo Helpdesk is an easy-to-use, cloud-based ticketing system that helps schools and universities deliver faster, more reliable support for staff, faculty, and students at a fraction of the cost of traditional IT systems.
Over a decade ago, Metadot, Mojo’s parent company, needed a help desk that could provide personal, responsive service without the complexity or expense of enterprise tools. When we couldn’t find one, we built Mojo Helpdesk to make exceptional support simple, human, and affordable.
Today, educational organizations, from small private schools to large K-12 districts and universities, use Mojo Helpdesk to manage IT, maintenance, and classroom technology requests. With plug-and-play setup and zero training required, most schools are up and running in minutes.
See why education IT teams choose Mojo to streamline support and simplify service for every department.
Empower campuses with a help desk built for education.
Learn more about how Mojo Helpdesk can help campuses.
How schools and universities use Mojo Helpdesk
From classroom technology to campus operations, education teams use Mojo Helpdesk to simplify support and deliver better service every day.
Common use cases
- District IT Help Desk: Manage device repairs, account issues, and classroom tech support from one dashboard. Route tickets by school, grade, or department to keep requests organized and resolved quickly.
- University Service Desk: Streamline faculty, staff, and student requests with clear SLAs, reporting, and automation that fit higher-ed service standards.
- Facilities & Maintenance: Track work orders, prioritize safety, and document completion for audits and budget planning.
What changes when you switch to Mojo
- Launch in days, not months: Schools and districts go live fast—no complex setup or long onboarding cycles.
- Faster resolution times: Automation and smart routing improve response rates and student satisfaction.
- Happier staff and agents: A clean, intuitive interface means less training and fewer tickets lost in the queue.
- Actionable insights: Real-time reporting shows performance by department, trend, or issue type.
We help K-12 districts and universities work smarter. Mojo Helpdesk:
- Reduces response times: Automation and smart routing improve response rates and student satisfaction.
- Improves communication: Gives IT and operations leaders a complete view of campus-wide support.
See Mojo Helpdesk in action.
Frequently asked questions
Sign up for Mojo Helpdesk today
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