Help Desk Pricing. Everything Included.
One price per agent. Ticketing, knowledge base, SLAs, automation, and Felix AI - in every plan. No add-ons, no per-feature upsells, no surprises at renewal.
Unlimited number of tickets but limited storage, queues, and automation. 25 agents max.
- Full ticket trackingState of the art ticket tracking.
- Email integrationAllow users to create ticket and reply to ticket via email.
- Self service knowledge baseCut up to 90% of incoming tickets and decrease agents workload.
- Canned responsesSpeed up work by using pre-existing canned responses.
- Custom formsCustomize forms to meet your need: "Ticket Request" form, a "Return RMA Request" form, and a "Purchase Request" form, etc...
- Customer ticket historyView passed customers conversation.
Plenty of storage, queues, forms, triggers and automation. 100 agents max.
- Agent permissionsRestrict agents to specific queues.
- Escalation rulesCreate rules to automatically escalate tickets.
- Ticket mergingMerge tickets together to create a single ticket.
- Round robin assignmentAutomatically assign tickets to agents in a round robin fashion.
- Advanced business hoursSet business hours for different teams and/or different locations.
- Advanced SLA monitoringMonitor SLA compliance with advanced configuration settings.
This plan is ideal for businesses who run a mission-critical ticket tracking and helpdesk. Unlimited agents.
- HIPAA compliance & BAARun a HIPAA-compliant help desk with a signed Business Associate Agreement (BAA) for handling protected health information (PHI).
- Advanced reportingCreate advanced reports to monitor help desk performance.
- Dedicated account managerYour account will be assigned a dedicated account manager
- Priority supportReceive quick and efficient support.
- Automated exportsExport your help desk data automatically on a periodic basis.
- Increased quotasIncreased quotas for API, bots, SLAs, reporting, storage and more...
Annual plans save 10%. Schools and non-profits save 25% on yearly Business and Enterprise plans; discounts are not cumulative. Download the full Capabilities Statement.
Everything you need, nothing you don't.
Competitors gate the useful features behind higher tiers and per-seat add-ons. Mojo doesn't. Every plan ships with the full toolkit - you only pay for agents. Plans differ by scale and controls, not by whether the product actually works.
Compare every plan
Same product across the board. Higher tiers add scale, controls, and support.
| Feature | Team | MOST POPULARBusiness | Enterprise |
|---|---|---|---|
| Included in every plan | |||
| Full ticket tracking | |||
| Email integration | |||
| Self service knowledge base | |||
| Canned responses | |||
| Custom forms | |||
| Customer ticket history | |||
| Satisfaction survey | |||
| Automations | |||
| Basic business hours | |||
| Basic SLA monitoring | |||
| Knowledge base suggester | |||
| Time tracking | |||
| Ticket views | |||
| Recurring Tickets Scheduler | |||
| Your own mail server | |||
| Google integration | |||
| Branding | |||
| Business & Enterprise | |||
| Agent permissions | - | ||
| Escalation rules | - | ||
| Ticket merging | - | ||
| Round robin assignment | - | ||
| Advanced business hours | - | ||
| Advanced SLA monitoring | - | ||
| Private knowledge base | - | ||
| Advanced security | - | ||
| Your domain | - | ||
| KPI | - | ||
| Paper invoice | - | ||
| Phone support | - | ||
| White-glove service | - | ||
| Enterprise only | |||
| Advanced reporting | - | - | |
| Dedicated account manager | - | - | |
| Priority support | - | - | |
| Automated exports | - | - | |
| Increased quotas | - | - | |
| Sandbox | - | - | |
| Security & Compliance | |||
| SOC 2 Type II report | |||
| Single Sign On: Google, Microsoft, SAML, Classlink, etc... | |||
| HIPAA compliance & BAA | - | - |
Every plan runs on SOC 2 Type II audited infrastructure. HIPAA BAA available on Enterprise.
Read the security overview →Mojo Helpdesk is trusted by over 2.5 million users
The helpdesk solution that helps teams resolve requests faster and stay in control.
Frequently asked questions
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