Introducing Mojo Helpdesk Felix AI, The Agent AI Assistant
We’re thrilled to announce that Felix AI is now available to all customers at no extra cost, across all Mojo Helpdesk plans.
What is Felix AI?
Felix AI (previously known as the Mojo AI Copilot) is Mojo Helpdesk’s built-in AI assistant. It helps agents respond to tickets faster and be more efficient.
Here’s what Felix AI can do:
- Suggest answer: Drafts a reply based on the ticket thread and available knowledge base articles
- Improve draft: Rephrase, shorten, elaborate, make formal or make friendly
- Suggest a KB article: Suggests the most relevant knowledge base articles
- Ticket summary: Understand a ticket without reading the whole conversation. Felix AI highlights key details such as:
- Issue summary
- Customer context
- Agent actions
- Resolution status
- Sentiment analysis: Highlights emotional indicators, conversation tone, and key phrases to better understand customer sentiment
Secure AI assistant, right within Mojo
When it comes to AI, the first question is always about data security. With Felix AI, your data stays within your own help desk environment. Information from your account is never shared across other customers’ help desks, and it’s never used to train external AI models.
As a SOC 2 compliant organisation, Mojo Helpdesk ensures customer information is handled in accordance with rigorous data protection and compliance standards.
Get started today
Starting today, Mojo Helpdesk admins can enable Felix AI (Account administration > Felix AI) for their agents to deliver faster, smarter, and more efficient support. Learn how to enable the Mojo Helpdesk Felix AI and explore best practices.
