IT Help Desk Software for Modern IT Teams
Mojo Helpdesk gives IT teams a complete, cloud-based IT help desk and IT service desk in one tool. Deploy ticketing, self-service, asset management, and SLAs in minutes, not months.
IT teams use Mojo Helpdesk to:
- Centralize and track every IT help desk ticket from email and the web
- Deflect repetitive requests with a searchable IT knowledge base
- Automate routing, SLAs, and notifications so nothing slips through
- Gain insight into IT performance with powerful analytics
Deflect IT help desk tickets with a self-service knowledge base
Cut up to 90% of repetitive IT help desk requests by giving employees a self-service knowledge base. Publish FAQs, “how-to” articles, and troubleshooting guides so users can solve common issues before they submit a ticket. Track which help articles get the most views and continuously improve your content.
Secure SSO with Google Workspace, Microsoft 365, and more
Integrate Mojo Helpdesk with your existing identity provider so users sign in with the accounts they already use. IT can connect Mojo Helpdesk to Google Workspace, Microsoft 365, Active Directory, LDAP, or SAML-based SSO to keep access secure and simple. New employees get instant access while former employees lose access automatically.
Mojo Helpdesk also supports compliance-focused organizations that require SOC 2 and HIPAA-ready controls for their IT service desk.
Automate IT help desk ticketing and workflows
Mojo Helpdesk automates ticket assignments, SLAs, and notifications so agents stay focused on resolving issues, not clicking buttons. Use rules to auto-assign tickets by category or location, send auto-responses, apply canned replies, and escalate aging tickets before they miss SLA. Automation turns your IT help desk into a predictable, trackable service desk.
Track IT help desk performance with real-time analytics
See how your IT help desk is performing at a glance. Monitor time to first response, ticket resolution time, backlog, agent workload, and top ticket categories. Use dashboards to spot trends, identify bottlenecks, and justify headcount or process changes with real data.
Data security and compliance
Mojo Helpdesk is built with security and privacy in mind, including HIPAA and GDPR compliance, encrypted network traffic, and data-at-rest encryption. IT teams can pair Mojo Helpdesk with existing security controls and audit trails to meet strict compliance requirements.
Get an IT help desk live in minutes
Spin up a production-ready IT ticketing system in just a few clicks. Configure ticket categories, SLAs, and automation rules, then invite agents and start routing requests from email and the web. Most teams can launch Mojo Helpdesk in a single afternoon, not a months-long project.
Affordable IT help desk software
Mojo Helpdesk delivers the features IT teams need at a fraction of the cost of legacy IT service desk tools. Simple, transparent help desk pricing makes it easy to add agents as you grow, without surprise fees or forced bundles.
IT asset management built into your help desk
Track laptops, desktops, mobile devices, licenses, and maintenance contracts in the same place you manage IT tickets. Link assets to incidents so agents can see the full history of issues by device or user. Use check-in/check-out to assign assets to staff and receive alerts before warranties or contracts expire.
Simple, intuitive interface for IT agents and end users
Mojo Helpdesk’s interface is designed so IT agents and employees can use it without training. Agents get a clean ticket queue, clear priorities, and quick access to macros, assets, and internal notes. End users see an easy online help desk portal to submit and track tickets from any device.
Incident management, service requests, and changes in one place
Mojo Helpdesk supports core IT service management (ITSM) processes without the bloat of heavy enterprise tools. Run incident management, service request fulfillment, and change management through a single, organized IT help desk platform. Use categories, workflows, and approvals to keep work flowing and stakeholders informed.
Mojo Helpdesk is trusted by over 2.5 million users
The helpdesk solution that helps teams resolve requests faster and stay in control.
Frequently asked questions
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