Mojo Pro Tip: See Who Did What and When in the Event Log

Ever wonder, “Who assigned me this ticket?” or “Did a Mojo bot run?” The event Iog tracks every action across the help desk and will have the answer.

All agents can view the event log for a ticket.

Click the lightning bolt icon ⚡ below the green “Reply” button to see the complete history of a ticket, displaying who did what, when, and even which Mojo bots were triggered.

Learn about where else to access the event log in the Mojo Helpdesk knowledge base.