Track every asset where its tickets already live.
Mojo Asset adds inventory to your helpdesk. Every laptop, license, and warranty is linked to its repair history - so agents see the device behind the ticket, and audits take minutes, not weeks.
- What you have
- A full inventory
- Laptops, tablets, servers, software licenses, and contracts in one searchable place.
- Where it is
- Down to the room
- Department, office, campus, or remote - location travels with the asset.
- Who has it
- A named owner
- Every device is assigned to a person, team, or location - with check-out due dates.
MacBook Pro 14” · 2024
- Owner
- Dana Whitfield · due back Sep 12
- Location
- Building B · Room 204
- Warranty
- 62 days left
A ticket without the device is half the story.
Link any ticket to the asset it affects. Agents open a request and see the machine's whole past - every repair, every owner, every warranty date - before they type a reply.
“The projector in room 204 is broken… again? Who fixed it last time?”
Repair history lives in old tickets, spreadsheets, and someone's memory.
“Third lamp failure in 14 months. Warranty active until March - file the claim.”
The ticket opens with the asset's record: repairs, owners, warranty, location.
The tedious parts, handled.
No spreadsheet columns to babysit. Mojo Asset watches the dates, the due-backs, and the paper trail - and tells you before something slips.
Warranty and license alerts
Expiration dates become reminders, not surprises. Mojo emails the owner ahead of every warranty end, license renewal, and scheduled maintenance.
Reminder · before the date, not after
Check-out, check-in, chase-up
Loan a device, record its condition, set a due date. A live dashboard shows what's out and what's overdue - and the reminder emails send themselves.
Dashboard · out, due & overdue
Lifecycle history
Every incident, repair, and replacement is recorded against the asset. Spot the laptop model that keeps failing before you buy thirty more.
Record · purchase to retirement
Audits in minutes
Inventory summaries, usage reports, and audit logs generate in seconds. Year-end asset reconciliation stops being a two-week project.
Export · one click, every format
Questions, answered.
Straight answers to what teams ask before they commit.
- What is Mojo Asset?
- An add-on to Mojo Helpdesk that tracks devices, software licenses, warranties, and contracts alongside your support tickets - one system, one login.
- How does asset management work with tickets?
- Link any asset to any ticket. Agents see the device's full repair history when a request comes in, and every fix is recorded against the asset automatically.
- Can we track software licenses and warranties?
- Yes - soft assets like licenses, contracts, and warranty terms are tracked with expiration reminders, not just physical hardware.
- How quickly can we get started?
- Enable the add-on from your existing account and import your inventory. The Customer Success team helps with setup and rollout.
Know what you own - and what it's been through.
Enable Mojo Asset on your helpdesk in minutes. Free for 21 days, no credit card.