Mojo Helpdesk Update: Asset Check In/Check Out
Asset Check In/Check Out is now live in Mojo Helpdesk. Track device assignments, automate return rem...
Mojo Pro Tip: Get Up to Speed Faster with Felix AI Summary
Long ticket threads make it hard to know where things stand at a glance. Felix AI summarizes any thr...
Ticket Snooze Has Arrived
Ticket Snooze in Mojo Helpdesk lets agents temporarily hide tickets and bring them back at a schedul...
Clarity at a Glance: New Status and Priority Icons
Spot what needs attention instantly. Mojo Helpdesk is introducing new status and priority icons that...
Mojo Pro Tip: Automate Recurring Tasks with the Mojo Scheduler
The Mojo Scheduler automatically creates recurring tickets for routine tasks like maintenance checks...
IT Help Desk Trends 2026: 7 Predictions for Faster Customer Service Resolutions
Explore 7 IT help desk trends for 2026. From AI-assisted ticketing to KB-first support. Learn what t...
Mojo Helpdesk Maximized: More Content in Full Width Layout
Announcement of Mojo Helpdesk update maximizing information density with full-width layout showing t...
Mojo Helpdesk Maximized: More Content in Full Width
Mojo Helpdesk Maximized: More Content in Full Width
Introducing Mojo Helpdesk Felix AI, the Agent AI Assistant
Introducing Felix AI, Mojo Helpdesk's built-in AI assistant that helps agents respond faster with su...
Mojo Helpdesk Achieves SOC 2 Type II Compliance
Mojo Helpdesk has successfully completed SOC 2 Type II certification, demonstrating rigorous securit...
A Sleeker, More Zen Mojo
Discover the refreshed Mojo Helpdesk interface with an expanded ticket workspace, easier access to r...
How Support Teams Are Automating Manual Work in Mojo Helpdesk
Learn how support teams use Mojo Bots to automate manual work including auto-assigning tickets, esca...
Mojo Pro Tip: Send Ticket Alerts by Text Using a Mojo Bot
Learn how to configure Mojo bots to send ticket alerts via text message using mobile carrier email-t...
Mojo Ticket Status Colors Refreshed
Discover the refreshed ticket status color system in Mojo Helpdesk with intuitive colors for each st...
Brand Your Helpdesk Domain With Your Company Name
Customize your Mojo Helpdesk domain with your company name on Business and Enterprise plans, creatin...
New Feature: Sub-Tickets (Parent-Child Tickets) Are Here!
Introducing Sub-Tickets (Parent-Child Tickets) to help teams organize complex issues with multiple t...
Customize Satisfaction Surveys per Ticket Queue
Learn how to customize customer satisfaction surveys per ticket queue using Mojo Bots, allowing you ...
Automate Ticket Assignments Like a Pro
Automate ticket assignments using Mojo bots with options for specific agent assignment, round-robin ...
Your Mojo Bots Are Ready — Migrated from Classic Automations
Announcement that active Automations from Classic UI have been automatically migrated into Mojo bots...
Keep the Bad Guys Out: Use the Mojo Helpdesk Firewall
Use Mojo Helpdesk's whitelisting and blacklisting features to control access based on email domain, ...
How to Tell if a Ticket Was Created by Email
Identify tickets created by email by looking for the envelope icon, and click it to view the origina...