We’ve updated the Mojo user interface with a focus on what matters most (tickets!). The refreshed agent workspace is designed to keep tickets front and center, while still making it easy to access everything else as needed.
Key improvements:
- Expanded ticket workspace by removing the black sidebar. Settings and navigation now tucked under the grid icon in the upper-right corner
- Easier access to resolved tickets (solution offered and closed status) making it simpler to review past conversations, and completed work
- Additional SLA filters (if SLAs are enabled in the help desk):
- Due soon: highlights tickets that are approaching their SLA deadline
- Overdue: flags tickets that have breached their SLA, so they can be prioritized quickly
Thank you to our customers who contributed to this improvement.