Asset Check In/Check Out in Mojo Helpdesk | Equipment Tracking and Return Reminders

Asset Management just got a major upgrade. Asset Check In/Check Out is now a lot easier and faster. It tracks device assignments and sends automated return reminders.

Checking assets in and out

Agents follow a guided flow to check equipment in and out. Each checkout records the asset condition, a return due date, and notes. Check-in records the return condition, creating a before-and-after record for every asset. Scan a barcode from the browser to find an asset instantly.

Asset due date tracking and reminders

Mojo flags overdue items and anything due within three days. Users receive email reminders one week and one day before the return date, plus checkout and return receipts.

Checkout Dashboard

The Checkout Dashboard shows all checked-out assets, overdue items, and due-soon assets. Select any category to filter the list.

Asset and user asset history

The asset and user profile includes a complete checkout history - who had it, when, what condition it came back in, and any notes.

See how Asset Check In/Check Out works.

The new Asset Check In/Check Out feature was built on customer feedback. A long-time Mojo customer shared their pain point, and that conversation helped bring this feature to life.

Thank you to all our customers who shared their suggestions. It directly influences what we build. We're working on more asset enhancements and would love to hear from you. Reach out to the Mojo Customer Success team at success@help.mojohelpdesk.com.