Automate Ticket Assignments Like a Pro

Manual ticket assignment is a thing of the past. With Mojo bots, Admins and Managers can automate ticket routing based on a defined set of conditions.

There are three ways to assign tickets automatically:

• Assign to a Specific Agent – Route tickets directly to the right person

• Round Robin Assignment – Distribute tickets in a fixed, repeating order 

• Load-Balancing Assignment – Assign tickets based on each agent’s current workload (agents with fewer open tickets get priority)

Check out the Mojo Helpdesk knowledge base for more information.

Note: Round robin and load-balancing assignment are available on the Business and Enterprise plans.