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Mojo Helpdesk Receives SOC 2 Type II Report

Mojo Helpdesk Receives SOC 2 Type II Report

We're proud to share that Mojo Helpdesk has completed a SOC 2 Type II examination by an independent licensed CPA firm and received a SOC 2 Type II report. The report reflects how our internal controls and processes were designed and operated against the American Institute of CPAs (AICPA) Trust Services Criteria for managing and securing customer data. AICPA sets the standards; it does not certify Mojo Helpdesk.

What is SOC 2?

SOC 2 (System and Organization Controls 2) is an examination framework for technology and cloud-based organizations. An independent CPA firm evaluates how a service provider handles customer data across five Trust Services Criteria (TSC):

  1. Security – Protecting systems against unauthorized access

  2. Availability – Ensuring the system is available for operation as promised

  3. Processing Integrity – Delivering services accurately, on time, and reliably

  4. Confidentiality – Protecting sensitive data from unauthorized disclosure

  5. Privacy – Ensuring proper collection, use, retention, and disposal of personal information

SOC 2 Type I vs. Type II

There are two kinds of SOC 2 reports:

  • Type I examines whether the right controls and processes are in place at a single point in time

  • Type II goes further by assessing whether those controls are not only in place but also operating effectively over an extended period

By completing the Type II examination, Mojo Helpdesk has shown that our security controls are not only designed correctly but also consistently applied and performing reliably every day.

AICPA SOC seal and Sensiba SOC 2 Type II verification badge

Why it Matters to our Customers

For our customers, this means:

  • Increased confidence that your data is handled with best-in-class security practices

  • Independent verification that our systems, policies, and procedures meet stringent requirements

  • Peace of mind from continuous monitoring of systems and data access to detect and respond to threats

Our Commitment to Security

A SOC 2 Type II report isn't the finish line. It's part of our ongoing dedication to keeping your information secure. As we continue to grow, security and privacy will be core to how we build and operate Mojo Helpdesk.

Our SOC 2 Type II report is available upon request under NDA. Please submit a ticket for a copy.

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