New Feature: Sub-Tickets (Parent-Child Tickets) Are Here!

We’re excited to introduce a long-requested feature: Parent-Child Tickets—also known as Sub-Tickets. This new functionality helps your team stay organized when handling complex issues that involve multiple tasks, departments, or agents.

Each sub-ticket acts as its own ticket with its own assignee, status, and priority, while staying linked to the larger effort.

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This makes it easier than ever to delegate work across teams, manage complex projects, and keep everything connected—all without losing visibility.

Highlights:

Assign, prioritize, and track sub-tickets independently
Nest sub-tickets up to 8 levels deep
Permissions ensure agents only see what they should

Check out the Mojo Helpdesk knowledge base for more information.