Catch Tickets Before They Breach SLA
Use the SLA reports page to view tickets about to breach SLA deadlines, helping managers proactively...
Clean Up Duplicate Tickets with Ticket Merge
Use Mojo's ticket merge feature to combine duplicate tickets into a single thread, preventing confus...
Accurately Measure SLA Performance with Queue-Specific Policies
Configure multiple SLA policies and apply them to specific queues or ticket types in Mojo Helpdesk, ...
Gain Full Visibility with the New SLA Inspector
The SLA Inspector provides detailed insights into SLA calculations for each ticket, showing which po...
Mojo AI Copilot and New Features Live Webinar (4/17/25)
Live webinar announcement for April 17, 2025 showcasing Mojo AI Copilot tools in progress and exclus...
Ditch the Sticky Note: Create a Quick Ticket in Seconds
Replace sticky notes with Mojo's Quick Ticket feature to create tickets in seconds, ensuring tasks a...
Don't Hang Up—"Solution Offered" Versus "Closed" Ticket Status
Learn the difference between "Solution Offered" and "Closed" ticket statuses, and why using "Solutio...
Stay in the Loop with the Watch List
Use the Watch List feature to follow ticket activity without being the assignee, receiving customiza...
The Event Log: Who Did What—and When?
Learn how to use the event log in Mojo Helpdesk to track every action on tickets or across the entir...
Mojo Classic UI Retirement (10/17/25): Everything You Need to Know
Learn about the Mojo Classic UI retirement on October 17, 2025, and discover the exclusive features ...
Introducing Temporary Access Pass (TAP) and Enhanced Two-Factor Authentication (2FA) in Mojo Helpdesk
Introducing Temporary Access Pass (TAP) for secure time-limited access and enhanced 2FA via authenti...
New Feature: Bring Your Own Mail Server to Mojo Helpdesk
Mojo Helpdesk now supports using your own mail server for improved data security, better email deliv...
Mojo Scheduler Enhancements Plus Roundup of New Features and Improvements
October 2024 release highlights including Mojo Scheduler enhancements with form/requester/assignee s...
Halloween Theme Featuring Squashable Spiders
Add some Halloween fun to your Mojo Helpdesk workspace with the Halloween theme featuring interactiv...
Automate Recurring Processes and Tasks with Mojo Scheduler
Automate recurring tasks like system backups, compliance checks, and training schedules with Mojo Sc...
Simplifying Agent Set Up with Permissions
Simplify agent setup in Mojo Helpdesk with the new permissions system, replacing restricted agents w...
Help Desk Automation Ideas to Boost Productivity
Discover customer support workflow automation strategies that reduce costs, improve productivity, an...
The Importance of HIPAA Compliance in Customer Service
Learn why HIPAA compliance matters in customer service, common violations to avoid, and how secure h...
Store Mojo Helpdesk Data Offsite with Recurring Exports
Step-by-step guide to setting up recurring exports in Mojo Helpdesk for offsite data backup, allowin...