Back
Kris Luna

Kris Luna

Keep the Bad Guys Out: Use the Mojo Helpdesk Firewall

Keep the Bad Guys Out: Use the Mojo Helpdesk Firewall

Keep your Mojo Helpdesk secure and spam-free by using whitelisting and blacklisting. These tools let you control who can log in, register, or create tickets-based on email domain, IP address, staff IP address, email address, or language.

  • Whitelist: Only users from approved domains or IPs can access your helpdesk.

  • Blacklist: Blacklist unwanted users, for example public email domains like gmail.com or yahoo.com.

whitelistblacklist-ezgif.com-optimize.gif

This simple setup helps protect your team's time and your customers' experience.

Check out the Mojo Helpdesk knowledge base for more information.

Product