Ticket Snooze Has Arrived

We’re excited to announce ticket snooze is now available in Mojo Helpdesk. Support agents can temporarily hide tickets from their active list and have them reappear at a chosen date and time, making it easier to focus on what’s urgent.

Why Snooze?

Support queues fill up fast. Some tickets need an answer now; others can wait until a project wraps up, another task is completed, a dependency is resolved, or a specific date arrives.

Snooze makes it simple to say: “Not right now. Bring this back at a specific time.” The ticket remains assigned to the agent and safely in the system until it’s time to work on it.

Ticket snooze has been one of the most requested features from our customers, and we’re excited to bring it to life. Many of the improvements in Mojo Helpdesk come directly from your feedback, and this is a great example of that collaboration in action.

For full details and step-by-step instructions, read the Snooze Tickets Knowledge Base article.

We’d love to hear how snooze fits into your workflow. If you have feedback or ideas, please reach out to us.