Mojo Helpdesk Blog

A Sleeker, More Zen Mojo

Discover the refreshed Mojo Helpdesk interface with an expanded ticket workspace, easier access to r...

Mojo Pro Tip: Save Ticket Searches to Reuse Later

Save frequent ticket searches as custom views for quick access later, with the option for managers a...

Mojo Pro Tip: Customize the Mojo Ticket View for Faster Triage

Customize the ticket list view by adding columns for due date, ticket form, or custom fields to high...

How Support Teams Are Automating Manual Work in Mojo Helpdesk

Learn how support teams use Mojo Bots to automate manual work including auto-assigning tickets, esca...

Mojo Pro Tip: Dark mode? Light mode? Why not... Yoda?

Customize Mojo Helpdesk with your preferred theme including light mode, dark mode, system match, or ...

Mojo Pro Tip: Connect Your Existing Email to Mojo Queues

Set up email forwarding to connect your existing support email address to Mojo Helpdesk queues, allo...

Mojo Pro Tip: Send Ticket Alerts by Text Using a Mojo Bot

Learn how to configure Mojo bots to send ticket alerts via text message using mobile carrier email-t...

Mojo Pro Tip: Create Tickets by Email Instantly

Learn how each Mojo Helpdesk queue has its own unique email address, allowing tickets to be created ...

Mojo Pro Tip: Click the Ticket Side Panel for Contact Info and History

Access contact information and full ticket history by clicking the contact icon in the ticket side p...

Mojo Ticket Status Colors Refreshed

Discover the refreshed ticket status color system in Mojo Helpdesk with intuitive colors for each st...

Mojo Pro Tip: Click to See the Exact Timestamp

Click on relative timestamps in Mojo Helpdesk to reveal the exact date and time, making it easy to g...

2025 Q2: New Features, Enhancements, and Fixes

Q2 2025 release highlights including Mojo AI Copilot private beta, new Sub-Tickets feature, SLA Insp...

Mojo Pro Tip: Embed a Mojo Ticket Form on Your Website

Learn how to embed a Mojo ticket form directly on your website, allowing customers to submit support...

Mojo Pro Tip: Do Not Send Emails to This User

Learn how admins and managers can disable email notifications for specific users such as system acco...

Brand Your Helpdesk Domain With Your Company Name

Customize your Mojo Helpdesk domain with your company name on Business and Enterprise plans, creatin...

New Feature: Sub-Tickets (Parent-Child Tickets) Are Here!

Introducing Sub-Tickets (Parent-Child Tickets) to help teams organize complex issues with multiple t...

Customize Satisfaction Surveys per Ticket Queue

Learn how to customize customer satisfaction surveys per ticket queue using Mojo Bots, allowing you ...

Automate Ticket Assignments Like a Pro

Automate ticket assignments using Mojo bots with options for specific agent assignment, round-robin ...

Your Mojo Bots Are Ready — Migrated from Classic Automations

Announcement that active Automations from Classic UI have been automatically migrated into Mojo bots...

Keep the Bad Guys Out: Use the Mojo Helpdesk Firewall

Use Mojo Helpdesk's whitelisting and blacklisting features to control access based on email domain, ...

How to Tell if a Ticket Was Created by Email

Identify tickets created by email by looking for the envelope icon, and click it to view the origina...