Mojo Helpdesk Blog

Mojo Pro Tip: Click to See the Exact Timestamp

Click on relative timestamps in Mojo Helpdesk to reveal the exact date and time, making it easy to g...

2025 Q2: New Features, Enhancements, and Fixes

Q2 2025 release highlights including Mojo AI Copilot private beta, new Sub-Tickets feature, SLA Insp...

Mojo Pro Tip: Embed a Mojo Ticket Form on Your Website

Learn how to embed a Mojo ticket form directly on your website, allowing customers to submit support...

Mojo Pro Tip: Do Not Send Emails to This User

Learn how admins and managers can disable email notifications for specific users such as system acco...

Brand Your Helpdesk Domain With Your Company Name

Customize your Mojo Helpdesk domain with your company name on Business and Enterprise plans, creatin...

New Feature: Sub-Tickets (Parent-Child Tickets) Are Here!

Introducing Sub-Tickets (Parent-Child Tickets) to help teams organize complex issues with multiple t...

Customize Satisfaction Surveys per Ticket Queue

Learn how to customize customer satisfaction surveys per ticket queue using Mojo Bots, allowing you ...

Automate Ticket Assignments Like a Pro

Automate ticket assignments using Mojo bots with options for specific agent assignment, round-robin ...

Your Mojo Bots Are Ready — Migrated from Classic Automations

Announcement that active Automations from Classic UI have been automatically migrated into Mojo bots...

Keep the Bad Guys Out: Use the Mojo Helpdesk Firewall

Use Mojo Helpdesk's whitelisting and blacklisting features to control access based on email domain, ...

How to Tell if a Ticket Was Created by Email

Identify tickets created by email by looking for the envelope icon, and click it to view the origina...

Catch Tickets Before They Breach SLA

Use the SLA reports page to view tickets about to breach SLA deadlines, helping managers proactively...

Mojo Pro Tip: Open vs. Resolved Tickets

Learn how tickets fall into two meta categories (Open or Resolved) and how filtering by these meta s...

Clean Up Duplicate Tickets with Ticket Merge

Use Mojo's ticket merge feature to combine duplicate tickets into a single thread, preventing confus...

Accurately Measure SLA Performance with Queue-Specific Policies

Configure multiple SLA policies and apply them to specific queues or ticket types in Mojo Helpdesk, ...

Gain Full Visibility with the New SLA Inspector

The SLA Inspector provides detailed insights into SLA calculations for each ticket, showing which po...

Mojo AI Copilot and New Features Live Webinar (4/17/25)

Live webinar announcement for April 17, 2025 showcasing Mojo AI Copilot tools in progress and exclus...

Ditch the Sticky Note: Create a Quick Ticket in Seconds

Replace sticky notes with Mojo's Quick Ticket feature to create tickets in seconds, ensuring tasks a...

2025 Q1 New Features, Enhancements, and Fixes

Q1 2025 release highlights including Temporary Access Pass (TAP), enhanced 2FA, original email viewi...

Don't Hang Up—"Solution Offered" Versus "Closed" Ticket Status

Learn the difference between "Solution Offered" and "Closed" ticket statuses, and why using "Solutio...

Canned Responses: The Key to Faster Support & First Response Success

Use canned responses in Mojo Helpdesk to answer tickets faster and consistently, helping meet SLA ta...