Mojo Helpdesk Blog
The blog about Mojo Helpdesk ticket tracking help desk software.
Customize Satisfaction Surveys per Ticket Queue
Learn how to customize customer satisfaction surveys per ticket queue using Mojo Bots, allowing you ...
Automate Ticket Assignments Like a Pro
Automate ticket assignments using Mojo bots with options for specific agent assignment, round-robin ...
Your Mojo Bots Are Ready — Migrated from Classic Automations
Announcement that active Automations from Classic UI have been automatically migrated into Mojo bots...
Keep the Bad Guys Out: Use the Mojo Helpdesk Firewall
Use Mojo Helpdesk's whitelisting and blacklisting features to control access based on email domain, ...
How to Tell if a Ticket Was Created by Email
Identify tickets created by email by looking for the envelope icon, and click it to view the origina...
Catch Tickets Before They Breach SLA
Use the SLA reports page to view tickets about to breach SLA deadlines, helping managers proactively...
Mojo Pro Tip: Open vs. Resolved Tickets
Learn how tickets fall into two meta categories (Open or Resolved) and how filtering by these meta s...
Clean Up Duplicate Tickets with Ticket Merge
Use Mojo's ticket merge feature to combine duplicate tickets into a single thread, preventing confus...
Accurately Measure SLA Performance with Queue-Specific Policies
Configure multiple SLA policies and apply them to specific queues or ticket types in Mojo Helpdesk, ...
Gain Full Visibility with the New SLA Inspector
The SLA Inspector provides detailed insights into SLA calculations for each ticket, showing which po...
Mojo AI Copilot and New Features Live Webinar (4/17/25)
Live webinar announcement for April 17, 2025 showcasing Mojo AI Copilot tools in progress and exclus...
Ditch the Sticky Note: Create a Quick Ticket in Seconds
Replace sticky notes with Mojo's Quick Ticket feature to create tickets in seconds, ensuring tasks a...
2025 Q1 New Features, Enhancements, and Fixes
Q1 2025 release highlights including Temporary Access Pass (TAP), enhanced 2FA, original email viewi...
Don't Hang Up—"Solution Offered" Versus "Closed" Ticket Status
Learn the difference between "Solution Offered" and "Closed" ticket statuses, and why using "Solutio...
Canned Responses: The Key to Faster Support & First Response Success
Use canned responses in Mojo Helpdesk to answer tickets faster and consistently, helping meet SLA ta...
Stay in the Loop with the Watch List
Use the Watch List feature to follow ticket activity without being the assignee, receiving customiza...
The Event Log: Who Did What—and When?
Learn how to use the event log in Mojo Helpdesk to track every action on tickets or across the entir...
Mojo Classic UI Retirement (10/17/25): Everything you need to know
Learn about the Mojo Classic UI retirement on October 17, 2025, and discover the exclusive features ...
Introducing Temporary Access Pass (TAP) and Enhanced Two-Factor Authentication (2FA) in Mojo Helpdesk
Introducing Temporary Access Pass (TAP) for secure time-limited access and enhanced 2FA via authenti...
Mojo Helpdesk: 2024 Highlights and What’s on the Horizon
Mojo Helpdesk: 2024 Highlights and What’s on the Horizon.
New Feature: Bring Your Own Mail Server to Mojo Helpdesk
Mojo Helpdesk now supports using your own mail server for improved data security, better email deliv...
