Mojo Helpdesk Blog
The blog about Mojo Helpdesk ticket tracking help desk software.
Stay in the Loop with the Watch List
Use the Watch List feature to follow ticket activity without being the assignee, receiving customiza...
The Event Log: Who Did What—and When?
Learn how to use the event log in Mojo Helpdesk to track every action on tickets or across the entir...
Mojo Classic UI Retirement (10/17/25): Everything you need to know
Learn about the Mojo Classic UI retirement on October 17, 2025, and discover the exclusive features ...
Introducing Temporary Access Pass (TAP) and Enhanced Two-Factor Authentication (2FA) in Mojo Helpdesk
Introducing Temporary Access Pass (TAP) for secure time-limited access and enhanced 2FA via authenti...
Mojo Helpdesk: 2024 Highlights and What's on the Horizon
Mojo Helpdesk: 2024 Highlights and What's on the Horizon.
New Feature: Bring Your Own Mail Server to Mojo Helpdesk
Mojo Helpdesk now supports using your own mail server for improved data security, better email deliv...
Mojo Scheduler Enhancements Plus Roundup of New Features and Improvements
October 2024 release highlights including Mojo Scheduler enhancements with form/requester/assignee s...
Halloween Theme Featuring Squashable Spiders
Add some Halloween fun to your Mojo Helpdesk workspace with the Halloween theme featuring interactiv...
Automate Recurring Processes and Tasks with Mojo Scheduler
Automate recurring tasks like system backups, compliance checks, and training schedules with Mojo Sc...
Simplifying Agent Set Up with Permissions
Simplify agent setup in Mojo Helpdesk with the new permissions system, replacing restricted agents w...
How to Define Ticket Priority in a Help Desk
Learn how to define ticket priority levels based on business impact, customer needs, and SLAs to imp...
What Is Average Handle Time (AHT) and How to Calculate It
Learn what average handle time (AHT) is, how to calculate it, and how help desk automation in Mojo H...
Why Former Spiceworks Customers Love Mojo Helpdesk
Discover why former Spiceworks customers are choosing Mojo Helpdesk as their top alternative, featur...
How to Make Help Desk Software More Powerful
Guide to Make Help Desk Software More Powerful.
Help Desk Automation Ideas to Boost Productivity
Help Desk Automation Ideas to Boost Productivity.
Why Every Department Should Be Customer Oriented
Why Every Department Should Be Customer Oriented.
Top Customer Service Metrics and How to Track Them
Comprehensive guide to 20 essential customer service metrics including ticket volume, resolution rat...
How to Build a High-Performing Team
Guide to Build a High-Performing Team.
How to Use a Canned Response in Customer Service
Guide to Use a Canned Response in Customer Service.
Tips to Improve Your Customer Focus
Tips to Improve Your Customer Focus.
A Guide to Ticketing Software and the Hidden Benefits of a Ticketing System
A Guide to Ticketing Software and the Hidden Benefits of a Ticketing System.
