Mojo Helpdesk Blog

Catch Tickets Before They Breach SLA

Use the SLA reports page to view tickets about to breach SLA deadlines, helping managers proactively...

Mojo Pro Tip: Open vs. Resolved Tickets

Learn how tickets fall into two meta categories (Open or Resolved) and how filtering by these meta s...

Clean Up Duplicate Tickets with Ticket Merge

Use Mojo's ticket merge feature to combine duplicate tickets into a single thread, preventing confus...

Accurately Measure SLA Performance with Queue-Specific Policies

Configure multiple SLA policies and apply them to specific queues or ticket types in Mojo Helpdesk, ...

Gain Full Visibility with the New SLA Inspector

The SLA Inspector provides detailed insights into SLA calculations for each ticket, showing which po...

Mojo AI Copilot and New Features Live Webinar (4/17/25)

Live webinar announcement for April 17, 2025 showcasing Mojo AI Copilot tools in progress and exclus...

Ditch the Sticky Note: Create a Quick Ticket in Seconds

Replace sticky notes with Mojo's Quick Ticket feature to create tickets in seconds, ensuring tasks a...

2025 Q1 New Features, Enhancements, and Fixes

Q1 2025 release highlights including Temporary Access Pass (TAP), enhanced 2FA, original email viewi...

Don't Hang Up—"Solution Offered" Versus "Closed" Ticket Status

Learn the difference between "Solution Offered" and "Closed" ticket statuses, and why using "Solutio...

Canned Responses: The Key to Faster Support & First Response Success

Use canned responses in Mojo Helpdesk to answer tickets faster and consistently, helping meet SLA ta...

Stay in the Loop with the Watch List

Use the Watch List feature to follow ticket activity without being the assignee, receiving customiza...

The Event Log: Who Did What—and When?

Learn how to use the event log in Mojo Helpdesk to track every action on tickets or across the entir...

Mojo Classic UI Retirement (10/17/25): Everything You Need to Know

Learn about the Mojo Classic UI retirement on October 17, 2025, and discover the exclusive features ...

Introducing Temporary Access Pass (TAP) and Enhanced Two-Factor Authentication (2FA) in Mojo Helpdesk

Introducing Temporary Access Pass (TAP) for secure time-limited access and enhanced 2FA via authenti...

Mojo Helpdesk: 2024 Highlights and What's on the Horizon

Mojo Helpdesk: 2024 Highlights and What's on the Horizon.

New Feature: Bring Your Own Mail Server to Mojo Helpdesk

Mojo Helpdesk now supports using your own mail server for improved data security, better email deliv...

Mojo Scheduler Enhancements Plus Roundup of New Features and Improvements

October 2024 release highlights including Mojo Scheduler enhancements with form/requester/assignee s...

Halloween Theme Featuring Squashable Spiders

Add some Halloween fun to your Mojo Helpdesk workspace with the Halloween theme featuring interactiv...

Automate Recurring Processes and Tasks with Mojo Scheduler

Automate recurring tasks like system backups, compliance checks, and training schedules with Mojo Sc...

Simplifying Agent Set Up with Permissions

Simplify agent setup in Mojo Helpdesk with the new permissions system, replacing restricted agents w...

How to Define Ticket Priority in a Help Desk

Learn how to define ticket priority levels based on business impact, customer needs, and SLAs to imp...