Mojo Helpdesk Blog
The blog about Mojo Helpdesk ticket tracking help desk software.
Mojo Scheduler Enhancements Plus Roundup of New Features and Improvements
October 2024 release highlights including Mojo Scheduler enhancements with form/requester/assignee s...
Halloween Theme Featuring Squashable Spiders
Add some Halloween fun to your Mojo Helpdesk workspace with the Halloween theme featuring interactiv...
Automate Recurring Processes and Tasks with Mojo Scheduler
Automate recurring tasks like system backups, compliance checks, and training schedules with Mojo Sc...
Simplifying Agent Set Up with Permissions
Simplify agent setup in Mojo Helpdesk with the new permissions system, replacing restricted agents w...
How to Define Ticket Priority
Guide to Define Ticket Priority.
What Average Handle Time (AHT) Is and How to Calculate It
Learn what Average Handle Time (AHT) is, how to calculate it, why it matters for customer service ef...
Why Former Spiceworks Customers Love Mojo Helpdesk
Discover why former Spiceworks customers are choosing Mojo Helpdesk as their top alternative, featur...
How to Make Help Desk Software More Powerful
Guide to Make Help Desk Software More Powerful.
Help Desk Automation Ideas to Boost Productivity
Help Desk Automation Ideas to Boost Productivity.
Why Every Department Should Be Customer Oriented
Why Every Department Should Be Customer Oriented.
Top Customer Service Metrics and How to Track Them
Comprehensive guide to 20 essential customer service metrics including ticket volume, resolution rat...
How to Build a High-Performing Team
Guide to Build a High-Performing Team.
How to Use a Canned Response in Customer Service
Guide to Use a Canned Response in Customer Service.
Tips to Improve Your Customer Focus
Tips to Improve Your Customer Focus.
A Guide to Ticketing Software and the Hidden Benefits of a Ticketing System
A Guide to Ticketing Software and the Hidden Benefits of a Ticketing System.
The Importance of a Robust Knowledge Base
The Importance of a Robust Knowledge Base.
The Importance of HIPAA Compliance in Customer Service
The Importance of HIPAA Compliance in Customer Service.
How to Provide Great Customer Service with the Best Customer Support
Guide to Provide Great Customer Service with the Best Customer Support.
Why CAC and LTV are so Important to a Company’s Success
Learn why Customer Acquisition Cost (CAC) and Customer Lifetime Value (LTV) are crucial KPIs, how to...
Understanding SLAs: Service Level Agreements
Learn about Service Level Agreements (SLAs), including response SLAs, resolution SLAs, and issue-bas...
Top Customer Service Skills to Take Your Company to the Next Level
Top Customer Service Skills to Take Your Company to the Next Level.
