Mojo Helpdesk Blog

Mojo Pro Tip: Who Can Edit or Delete Comments

Edit typos or update comments anytime using the vertical ellipses ⋮ menu. All agents can edit, while...

2025 October Release Notes

Mojo Helpdesk just shipped a big round of improvements: Felix AI is now available to all customers a...

Mojo Pro Tip: Display More Data When Printing a Ticket List

Pro tip for printing ticket lists including customizing displayed columns, switching to landscape or...

Mojo Helpdesk Maximized: More Content in Full Width Layout

Announcement of Mojo Helpdesk update maximizing information density with full-width layout showing t...

Mojo Pro Tip: See Who Did What and When in the Event Log

Learn how to use the event log to track every action on a ticket, including who assigned it, when ac...

Mojo Pro Tip: Watch for the Red Exclamation Point on a Contact Profile

Learn how the red exclamation point on a contact profile indicates an unconfirmed email address, hel...

Introducing Mojo Helpdesk Felix AI, the Agent AI Assistant

Introducing Felix AI, Mojo Helpdesk's built-in AI assistant that helps agents respond faster with su...

Mojo Pro Tip: Use Quotation Marks to Search for an Exact Match

Discover how to use quotation marks in Mojo Helpdesk searches to find exact phrases instead of indiv...

Classic UI Retires: Explore the New Mojo via Live Webinars

Webinar announcement for agents still using classic UI to discover the New Mojo Experience before Cl...

Mojo Pro Tip: Capture Ticket To-Dos with Tasks

Use the Tasks panel in Mojo Helpdesk as a built-in to-do list for tickets, with the option to preven...

Mojo Pro Tip: Get Support Fast with the ? Icon

Quickly get help or share feedback by clicking the question mark icon in Mojo Helpdesk to submit que...

2025 Sept Release Notes

September 2025 release notes covering SOC 2 Type 2 compliance achievement, Mojo AI Copilot enhanceme...

Mojo Pro Tip: Group Related Work with Sub-Tickets

Organize related requests by linking them under a parent ticket, allowing you to track multiple issu...

Mojo Helpdesk Achieves SOC 2 Type II Compliance

Mojo Helpdesk has successfully completed SOC 2 Type II certification, demonstrating rigorous securit...

Mojo Pro Tip: Access Your Resolved Tickets Easily

Easily access your resolved tickets by opening My Assignments and selecting Resolved, making it simp...

Mojo Pro Tip: Sort Ticket List by Due Date

Keep deadlines top of mind by sorting tickets by due date, with visual highlights for tickets due wi...

Mojo Pro Tip: Use Keyboard Shortcuts to Save Time

Learn keyboard shortcuts in Mojo Helpdesk to navigate efficiently without using your mouse, includin...

Mojo Pro Tip: View the Latest Product Updates

Learn how to easily access Mojo Helpdesk release notes and product updates directly from the help me...

Mojo Pro Tip: Customize Notification Preferences

Customize your notification preferences in Mojo Helpdesk to receive only relevant alerts, with optio...

2025 July-August Release Notes

July-August 2025 release notes covering API documentation updates, UI improvements, enhanced search ...

Mojo Pro Tip: Click a Tag to Instantly Search

Click on any tag in Mojo Helpdesk to instantly search for all tickets with that same tag, making it ...