Mojo Helpdesk Blog

Mojo Pro Tip: Get Support Fast with the ? Icon

Quickly get help or share feedback by clicking the question mark icon in Mojo Helpdesk to submit que...

2025 Sept Release Notes

September 2025 release notes covering SOC 2 Type 2 compliance achievement, Mojo AI Copilot enhanceme...

Mojo Pro Tip: Group Related Work with Sub-Tickets

Organize related requests by linking them under a parent ticket, allowing you to track multiple issu...

Mojo Helpdesk Achieves SOC 2 Type 2 Compliance

Mojo Helpdesk has successfully completed SOC 2 Type II certification, demonstrating rigorous securit...

Mojo Pro Tip: Access Your Resolved Tickets Easily

Easily access your resolved tickets by opening My Assignments and selecting Resolved, making it simp...

Mojo Pro Tip: Sort Ticket List by Due Date

Keep deadlines top of mind by sorting tickets by due date, with visual highlights for tickets due wi...

Mojo Pro Tip: Use Keyboard Shortcuts to Save Time

Learn keyboard shortcuts in Mojo Helpdesk to navigate efficiently without using your mouse, includin...

Mojo Pro Tip: View the Latest Product Updates

Learn how to easily access Mojo Helpdesk release notes and product updates directly from the help me...

Mojo Pro Tip: Customize Notification Preferences

Customize your notification preferences in Mojo Helpdesk to receive only relevant alerts, with optio...

2025 July-August Release Notes

July-August 2025 release notes covering API documentation updates, UI improvements, enhanced search ...

Mojo Pro Tip: Click a Tag to Instantly Search

Click on any tag in Mojo Helpdesk to instantly search for all tickets with that same tag, making it ...

A Sleeker, More Zen Mojo

Discover the refreshed Mojo Helpdesk interface with an expanded ticket workspace, easier access to r...

Mojo Pro Tip: Save Ticket Searches to Reuse Later

Save frequent ticket searches as custom views for quick access later, with the option for managers a...

Mojo Pro Tip: Customize the Mojo Ticket View for Faster Triage

Customize the ticket list view by adding columns for due date, ticket form, or custom fields to high...

How Support Teams Are Automating Manual Work in Mojo Helpdesk

Learn how support teams use Mojo Bots to automate manual work including auto-assigning tickets, esca...

Mojo Pro Tip: Dark mode? Light mode? Why not... Yoda?

Customize Mojo Helpdesk with your preferred theme including light mode, dark mode, system match, or ...

Mojo Pro Tip: Connect Your Existing Email to Mojo Queues

Set up email forwarding to connect your existing support email address to Mojo Helpdesk queues, allo...

Mojo Pro Tip: Send Ticket Alerts by Text Using a Mojo Bot

Learn how to configure Mojo bots to send ticket alerts via text message using mobile carrier email-t...

Mojo Pro Tip: Create Tickets by Email Instantly

Learn how each Mojo Helpdesk queue has its own unique email address, allowing tickets to be created ...

Mojo Pro Tip: Click the Ticket Side Panel for Contact Info and History

Access contact information and full ticket history by clicking the contact icon in the ticket side p...

Mojo Ticket Status Colors Refreshed

Discover the refreshed ticket status color system in Mojo Helpdesk with intuitive colors for each st...