Mojo Pro Tip: Using Tags to Organize Tickets Across Departments
Managing tickets across multiple departments in a shared help desk gets complicated fast. Ticket tag...
Mojo Pro Tip: Get Up to Speed Faster with Felix AI Summary
Long ticket threads make it hard to know where things stand at a glance. Felix AI summarizes any thr...
Mojo Pro Tip: Give the Help Center a Branded Look
Your Help Center is a reflection of your organization. Learn how to personalize it with custom backg...
Mojo Pro Tip: Connect Mojo Helpdesk to Your Existing Tools
Manually moving data between systems slows teams down. The Mojo Helpdesk API enables secure integrat...
Mojo Pro Tip: Stop the Scroll by Linking Directly to a Ticket Comment
Stop wasting time scrolling through long ticket threads. Share a direct link to any comment or staff...
Mojo Pro Tip: Use the Watch List to Stay Informed on Ticket Updates
Stay informed on ticket updates without taking ownership. Use the Watch List to receive notification...
Mojo Pro Tip: Automate Recurring Tasks with the Mojo Scheduler
The Mojo Scheduler automatically creates recurring tickets for routine tasks like maintenance checks...
Mojo Pro Tip: Make the Helpdesk Yours with Your Own Domain Name
Make your helpdesk feel like part of your brand. Set up a custom domain for Mojo Helpdesk and build ...
Mojo Pro Tip: Prioritize Tickets Faster with the Customizable Ticket List
Agents can reorder, resize, and sort ticket list columns to match the way they work.
Mojo Pro Tip: Create a Ticket on Behalf of a Contact
Agents can easily log a ticket for a colleague or client when they reach out in person or by phone.
Mojo Pro Tip: Save a Custom View & Export the Ticket List
Frequent ticket searches can be saved as a custom view, so agents don't have to reapply filters each...
Mojo Pro Tip: Who Can Trash and Restore Tickets
Admins and Managers can move tickets to the trash and restore them within 30 days. After that, ticke...
Mojo Pro Tip: Filter Out Internal Notes for Printing
Learn how to filter out internal notes when printing tickets in Mojo Helpdesk to create cleaner, mor...
Mojo Pro Tip: Who Can Edit or Delete Comments
Edit typos or update comments anytime using the vertical ellipses ⋮ menu. All agents can edit, while...
Mojo Pro Tip: Display More Data When Printing a Ticket List
Pro tip for printing ticket lists including customizing displayed columns, switching to landscape or...
Mojo Pro Tip: See Who Did What and When in the Event Log
Learn how to use the event log to track every action on a ticket, including who assigned it, when ac...
Mojo Pro Tip: Watch for the Red Exclamation Point on a Contact Profile
Learn how the red exclamation point on a contact profile indicates an unconfirmed email address, hel...
Mojo Pro Tip: Use Quotation Marks to Search for an Exact Match
Discover how to use quotation marks in Mojo Helpdesk searches to find exact phrases instead of indiv...
Mojo Pro Tip: Capture Ticket To-Dos with Tasks
Use the Tasks panel in Mojo Helpdesk as a built-in to-do list for tickets, with the option to preven...
Mojo Pro Tip: Get Support Fast with the ? Icon
Quickly get help or share feedback by clicking the question mark icon in Mojo Helpdesk to submit que...
Mojo Pro Tip: Group Related Work with Sub-Tickets
Organize related requests by linking them under a parent ticket, allowing you to track multiple issu...