Mojo Pro Tip: Access Your Resolved Tickets Easily
Easily access your resolved tickets by opening My Assignments and selecting Resolved, making it simp...
Mojo Pro Tip: Sort Ticket List by Due Date
Keep deadlines top of mind by sorting tickets by due date, with visual highlights for tickets due wi...
Mojo Pro Tip: Use Keyboard Shortcuts to Save Time
Learn keyboard shortcuts in Mojo Helpdesk to navigate efficiently without using your mouse, includin...
Mojo Pro Tip: View the Latest Product Updates
Learn how to easily access Mojo Helpdesk release notes and product updates directly from the help me...
Mojo Pro Tip: Customize Notification Preferences
Customize your notification preferences in Mojo Helpdesk to receive only relevant alerts, with optio...
Mojo Pro Tip: Click a Tag to Instantly Search
Click on any tag in Mojo Helpdesk to instantly search for all tickets with that same tag, making it ...
Mojo Pro Tip: Save Ticket Searches to Reuse Later
Save frequent ticket searches as custom views for quick access later, with the option for managers a...
Mojo Pro Tip: Customize the Mojo Ticket View for Faster Triage
Customize the ticket list view by adding columns for due date, ticket form, or custom fields to high...
Mojo Pro Tip: Dark mode? Light mode? Why not... Yoda?
Customize Mojo Helpdesk with your preferred theme including light mode, dark mode, system match, or ...
Mojo Pro Tip: Connect Your Existing Email to Mojo Queues
Set up email forwarding to connect your existing support email address to Mojo Helpdesk queues, allo...
Mojo Pro Tip: Send Ticket Alerts by Text Using a Mojo Bot
Learn how to configure Mojo bots to send ticket alerts via text message using mobile carrier email-t...
Mojo Pro Tip: Create Tickets by Email Instantly
Learn how each Mojo Helpdesk queue has its own unique email address, allowing tickets to be created ...
Mojo Pro Tip: Click the Ticket Side Panel for Contact Info and History
Access contact information and full ticket history by clicking the contact icon in the ticket side p...
Mojo Pro Tip: Click to See the Exact Timestamp
Click on relative timestamps in Mojo Helpdesk to reveal the exact date and time, making it easy to g...
Mojo Pro Tip: Embed a Mojo Ticket Form on Your Website
Learn how to embed a Mojo ticket form directly on your website, allowing customers to submit support...
Mojo Pro Tip: Do Not Send Emails to This User
Learn how admins and managers can disable email notifications for specific users such as system acco...
Mojo Pro Tip: Open vs. Resolved Tickets
Learn how tickets fall into two meta categories (Open or Resolved) and how filtering by these meta s...