Mojo Pro Tip: Using Tags to Organize Tickets Across Departments
Ticket tags make it easier to organize a shared help desk, especially as departments and volume grow. These color-coded, customizable, and instantly searchable tools can be created by admins and applied by agents. Prefixes (e.g., "IT: Hardware") can distinguish departments and request types. A major benefit is that clicking any tag instantly filters and displays all associated tickets, and these filtered searches can be saved for quick reuse.
