Mojo Pro Tip: Use the Watch List to Stay Informed on Ticket Updates

The Watch List allows help desk agents to track ticket activity without taking ownership. Agents can add themselves as a watcher to receive notifications for important ticket updates, including new responses, status changes, and internal staff notes.

This makes it easy to stay informed, collaborate effectively, and step in when needed, without affecting ticket assignment.

See how to add a ticket to the Watch List.