We’re proud to share that Mojo Helpdesk has successfully completed the SOC 2 Type II audit, conducted by an independent third-party auditor. This certification confirms that our internal controls and processes meet the rigorous standards set by the American Institute...
Category: Product
2025 July-August Release Notes
We’ve been working to make Mojo Helpdesk more reliable and efficient, with a streamlined UI. Here’s what’s new from the past month: Enhancements Major update to API documentation: Expanded content in a more user-friendly format https://developer.mojohelpdesk.com/ Introduced “type to search”...
A Sleeker, More Zen Mojo
We’ve updated the Mojo user interface with a focus on what matters most (tickets!). The refreshed agent workspace is designed to keep tickets front and center, while still making it easy to access everything else as needed. Key improvements: Expanded...
Mojo Ticket Status Colors Refreshed
The ticket status colors in Mojo Helpdesk have been updated to make things easier to scan and understand at a glance. Each color was thoughtfully chosen to reflect the ticket’s state, bringing more consistency across the platform. A Clearer Color...
2025 Q2: New Features, Enhancements, and Fixes
As Q2 comes to a close, we’re excited to share what we’ve been building to make Mojo Helpdesk even more powerful for your support team. The biggest news? Mojo AI Copilot is now live in private beta, the new Sub-Tickets...
New Feature: Sub-Tickets (Parent-Child Tickets) Are Here!
We’re excited to introduce a long-requested feature: Parent-Child Tickets—also known as Sub-Tickets. This new functionality helps your team stay organized when handling complex issues that involve multiple tasks, departments, or agents. Each sub-ticket acts as its own ticket with its...
Your Mojo Bots Are Ready — Migrated from Classic Automations
As part of your journey to the new Mojo Experience, we’ve done a bit of behind-the-scenes work: active Automations from the Classic UI have been automatically migrated into Mojo bots. This change saves you the time and effort of manually...
Catch Tickets Before They Breach SLA
Mojo Helpdesk makes it easy for managers to be proactive in meeting SLA targets by surfacing tickets that are about to breach the SLA. Go to the reports page > SLA > and select “view tickets about to breach”. This...
Accurately Measure SLA Performance with Queue-Specific Policies
Tracking response and resolution times is important, but not every queue may need an SLA. In Mojo Helpdesk, admins can configure multiple SLAs and apply them to specific queues or ticket types. This ensures the help desk team's SLA performance...
Gain Full Visibility with the New SLA Inspector
The SLA Inspector provides detailed insights into how SLA targets are calculated and tracked for each ticket. It answers key questions like: Which business hours and SLA policy were applied? Who breached the SLA? and Why was the timer paused?...