The ticket status colors in Mojo Helpdesk have been updated to make things easier to scan and understand at a glance. Each color was thoughtfully chosen to reflect the ticket’s state, bringing more consistency across the platform. A Clearer Color...
Category: Product
2025 Q2: New Features, Enhancements, and Fixes
As Q2 comes to a close, we’re excited to share what we’ve been building to make Mojo Helpdesk even more powerful for your support team. The biggest news? Mojo AI Copilot is now live in private beta, the new Sub-Tickets...
New Feature: Sub-Tickets (Parent-Child Tickets) Are Here!
We’re excited to introduce a long-requested feature: Parent-Child Tickets—also known as Sub-Tickets. This new functionality helps your team stay organized when handling complex issues that involve multiple tasks, departments, or agents. Each sub-ticket acts as its own ticket with its...
Your Mojo Bots Are Ready — Migrated from Classic Automations
As part of your journey to the new Mojo Experience, we’ve done a bit of behind-the-scenes work: active Automations from the Classic UI have been automatically migrated into Mojo bots. This change saves you the time and effort of manually...
Catch Tickets Before They Breach SLA
Mojo Helpdesk makes it easy for managers to be proactive in meeting SLA targets by surfacing tickets that are about to breach the SLA. Go to the reports page > SLA > and select “view tickets about to breach”. This...
Accurately Measure SLA Performance with Queue-Specific Policies
Tracking response and resolution times is important, but not every queue may need an SLA. In Mojo Helpdesk, admins can configure multiple SLAs and apply them to specific queues or ticket types. This ensures the help desk team's SLA performance...
Gain Full Visibility with the New SLA Inspector
The SLA Inspector provides detailed insights into how SLA targets are calculated and tracked for each ticket. It answers key questions like: Which business hours and SLA policy were applied? Who breached the SLA? and Why was the timer paused?...
Mojo AI Copilot and New Features Live Webinar (4/17/25)
Get an inside look at how Mojo is evolving with AI to help you work smarter. This live session will showcase the latest productivity features and give you a glimpse into the AI tools we’re building. Webinar Highlights Mojo AI...
2025 Q1 New Features, Enhancements, and Fixes
The past few months have all been about making the Mojo Helpdesk user experience smoother and more efficient. Here’s a look at what’s new! NEW - Temporary Access Pass (TAP) and Enhanced Two-Factor Authentication (2FA) The new Temporary Access Pass...
Mojo Classic UI Retirement (5/7/25): Everything you need to know
For years, Mojo agents have had the flexibility to choose between the classic UI and the new Mojo Experience. We want to let you know that we’re officially retiring the classic UI. This shift allows us to dedicate our efforts...