What’s New in Mojo: January 2026 Update

This month’s Mojo Helpdesk updates are all about clarity and efficiency. From redesigned ticket icons and denser ticket lists to smoother ticket creation and closing experiences, January’s improvements help teams stay focused on what needs attention.

NEW: Ticket Status and Priority Icons

Mojo Helpdesk introduced updated ticket status and priority icons designed for quick recognition and easier scanning. This makes it much easier to quickly identify tickets that need attention.

Additionally, status, priority, and assignee now appear on a single, more compact line when viewing a ticket, improving overall information density.

See how the new icons improve ticket visibility.

NEW: More Compact Ticket List Layout

Major improvements were made to the ticket list view so more tickets can be viewed at once without scrolling, which is especially helpful on smaller screens.

The height of the ticket list header was reduced to save vertical space.
Filters were moved onto the same line as the page name to create a more compact layout.
The application version number was moved to the left-hand side for better visibility.
The “Metadot Corporation” copyright text was removed from the ticket list and ticket detail views to reduce visual clutter.

Features and Enhancements

Keyboard shortcuts were added to allow agents and contacts to open the reply box and send replies more quickly in both the Agent Portal and the User Portal.
Pressing P followed by G opens the hidden space game.
The ticket creation experience was improved by clearly highlighting missing required fields.
Purchased agent licenses are now displayed directly on the Staff List screen.
The Knowledge Base article management view was expanded to use more of the screen.
The ticket closing experience for contacts was improved to prevent accidental closures. The button was renamed from “close ticket” to “cancel request” and an additional confirmation message was added.
The system now prompts for whether existing assets should be transferred to another option when deleting an asset type, location, or department.
Clicking on an image in the ticket description, comments, staff notes, or Knowledge Base articles now opens a popup that allows the image to be viewed at a larger size.

Bug Fixes

The watch list now displays all tickets being watched, regardless of ticket status.
The “scroll for more” indicator was removed from the ticket lists.
Forms can no longer be disabled when they are associated with a queue.
Vertical scrolling in the admin menu was restored.
The mobile rendering for the form admin settings was improved so it is not cut off.
Agents can now edit and save assets even when no type, location, or department is assigned.
Default SLAs created for trial accounts are now displayed correctly.
Filters in the ticket count dashboards reset properly when switching view types.
Concurrency handling was improved when users quickly add or remove themselves as watchers on tickets.
A language translation issue that caused broken text in the ticket merge UI was fixed.
The error message for expired or missing download links was updated to be more descriptive.
Rating emails are no longer sent for tickets that have not had a status change in the last three months.
The error message shown when a ticket attachment cannot be downloaded was updated for clarity.
The ticket list height now adjusts automatically after a system message is closed.
Scheduled tickets are now created with the correct assignee.
Automatic ticket export confirmation emails now show the correct end date.
The audio and video playback on the preview screen was not working correctly and has now been fixed.

Thank you to all the customers who shared their feedback. The Mojo Customer Success team is available to discuss any suggestions or blockers in your workflow. Reach out to success@help.mojohelpdesk.com.