2026 February Release Notes
February's updates give teams more control over how they manage and communicate, from Microsoft 365 email support and ticket snooze to a brand new editor.
NEW: Bring Your Own Mail Server, Now Available for Microsoft 365
Mojo Helpdesk now supports sending and receiving helpdesk emails through your organization's Microsoft 365 account instead of Mojo's default mail server. This means help desk emails come from your own domain, pass through your existing security and compliance policies, and are less likely to end up in spam.
See how to connect your Microsoft 365 account.
NEW: Ticket Snooze
Agents can now snooze tickets to temporarily set them aside and bring them back to the top of the queue at the right date. Snooze is available both as a bulk action on the ticket list and directly from the ticket details screen, giving teams flexible control over their workflow.
Learn more about ticket snooze.
NEW: Right-Click Quick Actions
A right-click menu now gives agents quick access to common actions from the ticket list. No need to open the ticket first.
- Open in a new tab
- Snooze
- Find tickets from the submitter
- Reply
- Put in trash
Features and Enhancements
- A new editor has been introduced with emoji support, keeping all the familiar formatting options while adding a more expressive, modern writing experience.
- The contact side panel in the ticket detail view now displays more information about the ticket requester (contact information and profile custom fields), giving agents more context without leaving the ticket.
- The bulk "add comment" and "add staff note" actions now support CCing additional recipients, keeping the right people in the loop across multiple tickets at once.
- Two new Help Center themes are now available: City and School.
- The new asset details and edit screen has been redesigned with a cleaner layout.
- The colors for urgent and emergency priority icons have been updated for clearer visual distinction.
- Dashboard tab navigation has been improved for a smoother browsing experience between views.
- An account warning is now displayed when an auto-SSL certificate cannot be renewed.
- A “show more” button now appears on long messages, keeping the ticket view clean while still giving agents access to full content.
- Additional language translations have been added to expand accessibility for international teams.
- Email server reputation improvements were made to support better deliverability.
Bug Fixes
- Inserting a canned response no longer overwrites existing content in the editor.
- The heading button has been restored to the editor toolbar.
- Line breaks created with Shift+Enter are now preserved correctly after saving.
- Pressing Tab in the editor no longer accidentally jumps focus to the toolbar.
- URLs and links typed in emails are now automatically converted into clickable hyperlinks.
- Links containing underscores can now be pasted correctly without formatting issues.
- Attachments on sub-tickets are no longer lost during ticket creation.
- The invitation email sent when importing new users has been updated with improved content clarity.
- Trial and post-trial emails are no longer sent to account owners who have unsubscribed from the newsletter.
- Contact email addresses are now displayed again in the user search when creating a ticket.
- The agent list display has been updated with a larger font for improved readability.
- The last analyzed date in the Felix AI sentiment analysis modal now displays correctly in Safari.
Coming soon
We're working on a major update to asset management in Mojo Helpdesk. Some highlights:
- A new check-out and check-in workflow will make it easier to track who has what and when it's due back.
- Email receipt notifications will automatically confirm check-out and check-in activity.
- Automated reminders will prompt users when an asset is due to be returned.
Thank you to all the customers who shared their feedback. The Mojo Customer Success team is available to discuss any suggestions or blockers in your workflow. Reach out to