Catch Tickets Before They Breach SLA

Mojo Helpdesk makes it easy for managers to be proactive in meeting SLA targets by surfacing tickets that are about to breach the SLA.

Go to the reports page > SLA > and select “view tickets about to breach”. This will highlight tickets that are nearing the SLA deadlines.

It’s a simple way to monitor your help desk performance and avoid SLA violations.

Check out the Mojo Helpdesk knowledge base for more information.