Mojo Helpdesk Blog
The blog about Mojo Helpdesk ticket tracking help desk software.
The Importance of a Robust Knowledge Base
The Importance of a Robust Knowledge Base.
The Importance of HIPAA Compliance in Customer Service
Learn why HIPAA compliance matters in customer service, common violations to avoid, and how secure h...
How to Provide Great Customer Service with the Best Customer Support
Guide to Provide Great Customer Service with the Best Customer Support.
Why CAC and LTV are so Important to a Company's Success
Learn why Customer Acquisition Cost (CAC) and Customer Lifetime Value (LTV) are crucial KPIs, how to...
Understanding SLAs: Service Level Agreements
Learn about Service Level Agreements (SLAs), including response SLAs, resolution SLAs, and issue-bas...
Top Customer Service Skills to Take Your Company to the Next Level
Top Customer Service Skills to Take Your Company to the Next Level.
R.E.M.O.T.E Leadership - How To Guide A Remote Team To Success
R.E.M.O.T.E Leadership - How To Guide A Remote Team To Success.
How to Keep Help Desk Agents from Burning Out
Guide to Keep Help Desk Agents from Burning Out.
Four Ways to Create a Ticket on Mojo
Overview of four ways to create tickets in Mojo Helpdesk: through Help Center portal, sending email ...
How to Rollout Help Desk Software so that People Actually Use It
Comprehensive guide to rolling out help desk software with strategies to address user fears, make co...
Using your own email address for Mojo tickets
Guide to using existing company email addresses for Mojo Helpdesk tickets by setting up email forwar...
Store Mojo Helpdesk Data Offsite with Recurring Exports
Step-by-step guide to setting up recurring exports in Mojo Helpdesk for offsite data backup, allowin...
Top 5 Help Desk Features to Increase Productivity
Top 5 help desk features to increase productivity: canned responses, automations, customer satisfact...
Why Help Desk Tickets Should Be Assigned to ONLY One Person
Explanation of why Mojo Helpdesk assigns tickets to only one person, based on social psychology (bys...
How Ticket Tracking Helps Homeowners Associations Work More Efficiently
Guide to how ticket tracking software helps homeowners associations centralize requests, assign task...
Clarifying Customer Concerns
Guide to clarifying customer concerns when customers have difficulty expressing their problems, incl...
Customer Complaints and Customer Feedback Impact the Customer Experience
Explanation of the differences between customer complaints and feedback, and how both can be used to...
