Mojo Classic UI Retirement (10/17/25): Everything you need to know

For years, Mojo agents have had the flexibility to choose between the classic UI and the new Mojo Experience. We want to let you know that we’re officially retiring the classic UI. This shift allows us to dedicate our efforts to delivering new features, enhancements, and a better overall user experience.

New Mojo Experience highlights

The new Mojo Experience prioritizes a smoother agent workflow.

Enhanced Ticket View – Work smarter with a ticket view that puts all the information you need at your fingertips. Get notified if another agent is working on the same ticket. Quickly access the requester's contact details and reference their past tickets. As you type your response, pull up relevant knowledge base articles in the sidebar—all without leaving the ticket view.

Exclusive Features

Here are some of the features you’ll find exclusively in the new Mojo Experience:

Mojo Scheduler – Automate repetitive tasks with scheduled recurring tickets. Whether it's weekly maintenance requests, monthly check-ins, or annual audits, Mojo Scheduler ensures nothing slips through the cracks.

Business Hours, SLA Tracking & Reporting – Stay on top of response times and resolution metrics with customizable SLAs. Define expectations for first response and resolution times, and leverage the reports to identify areas for improvement.

User Activity Log – Gain full visibility into user activity with a detailed audit log. Track every action, message, and ticket update in one place, ensuring accountability.

Agent Collision – See in real time who’s actively responding to a ticket, preventing duplicate work.

The new Mojo Experience has a ton more improvements, improved mobile compatibility, more reporting, and a streamlined user interface.

Key dates

Here’s the timeline for this transition:

October 8, 2025 – The new Mojo Experience will become the default for all agents, though they will still have the option to switch back to the classic UI.
October 14 and 15 2025 – Join one of our live sessions for a walkthrough of the new Mojo experience and Q&A with the team
- October 14, Tuesday, 11 AM - 12 PM CT
- October 15, Wednesday, 4 - 5 PM CT
October 17, 2025 – The classic UI will no longer be available. All agents will be migrated to the new Mojo Experience.

Not sure which UI you’re using?

Try out the new Mojo Experience now by clicking the link in the Mojo Helpdesk header. Check the upper right corner of your screen, next to the search bar:

If you see “back to Mojo classic UI,” you’re already using the new Mojo Experience.
If you see “try the new mojo experience,” you’re still on the classic UI.
If you don’t see either option, you’re already on the new Mojo Experience, and no action is needed.

Resources and support

We know this is a big change, especially for teams that have used the classic UI for years.

Join us for a live session on October 14th or 15th.

Additionally, here's a link to our updated resources.

We’re grateful for your continued partnership and excited to move forward together. Please open a ticket with us for any questions or concerns.