Category: Product

😍 Mojo Helpdesk May & June Updates

We are thrilled to roll out three new features that increase agents efficiency: real-time ticket updates, canned response search & agent collision system. ⚡ NEW - Real-time ticket updates There is no longer a need to manually refresh the ticket...

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BIG! Mojo Helpdesk April Release

🚀 Mojo Helpdesk April Updates We are super excited about this release: business hours, SLAs, ticket trash and many more improvements, many of which were suggested by our customers. So thank you for that.  Here is the long list. 💬...

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🚀 Mojo Helpdesk January Updates

🆕 We are changing the way we release software updates Based on Mojo Helpdesk customers’ feedback, we are changing our software release process to make it more transparent and predictable. Here is how it is going to work. All feature...

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Mojo Helpdesk new experience

Introducing the Mojo Helpdesk New Experience

The Mojo team is super excited to announce Mojo Helpdesk's biggest upgrade in years. Mojo’s New Experience provides a gorgeous user interface as well as many new, time-saving features that make working with Mojo Helpdesk a delight. To celebrate, we...

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Front of the Pack

Update: The new Mojo Helpdesk

We are excited to announce the release of the next generation Mojo Helpdesk user interface (UI). This has been brewing for a long time and we are finally ready to launch the first beta release. This new version of Mojo...

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Agent Training Guide

Mojo Helpdesk Guide For Agents

Are you a new agent starting using Mojo or a help desk manager wanting to train his team? The Mojo Helpdesk agent training is the best way to on-board agents to ensure they know use Mojo Helpdesk to manage, answer...

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