We are thrilled to roll out three new features that increase agents efficiency: real-time ticket updates, canned response search & agent collision system. ⚡ NEW - Real-time ticket updates There is no longer a need to manually refresh the ticket...
Category: Product
BIG! Mojo Helpdesk April Release
🚀 Mojo Helpdesk April Updates We are super excited about this release: business hours, SLAs, ticket trash and many more improvements, many of which were suggested by our customers. So thank you for that. Here is the long list. 💬...
🚀 Mojo Helpdesk February – March Updates
🔗 NEW - link to message In the ticket view, an agent can share a link that points to a specific ticket message. This is very useful for tickets having a lot of messages. When using this link, the ticket...
🚀 Mojo Helpdesk January Updates
🆕 We are changing the way we release software updates Based on Mojo Helpdesk customers’ feedback, we are changing our software release process to make it more transparent and predictable. Here is how it is going to work. All feature...
Introducing the Mojo Helpdesk New Experience
The Mojo team is super excited to announce Mojo Helpdesk's biggest upgrade in years. Mojo’s New Experience provides a gorgeous user interface as well as many new, time-saving features that make working with Mojo Helpdesk a delight. To celebrate, we...
Update: The new Mojo Helpdesk
We are excited to announce the release of the next generation Mojo Helpdesk user interface (UI). This has been brewing for a long time and we are finally ready to launch the first beta release. This new version of Mojo...
New Features and Improvements: Asset Permissions, Age, and Log and more
Mojo Helpdesk also offers asset management on top of the ticketing solution. The ability to link assets to tickets and to users is one of the many benefits of having everything in one central location.
Mojo Helpdesk Tips: Bulk Actions, Aging Summary & the VIP Tag
In this post, we'll put the spotlight on three useful improvements on Mojo Helpdesk. Sort the Aging Summary The Aging Summary enables helpdesk Managers to stay on top of tickets. For example, on the agent tab, Managers can see each...
Mojo Helpdesk Guide For Agents
Are you a new agent starting using Mojo or a help desk manager wanting to train his team? The Mojo Helpdesk agent training is the best way to on-board agents to ensure they know use Mojo Helpdesk to manage, answer...
Mojo Helpdesk Update: Round Robin Assignment and more
The team at Mojo is happy to share some updates we've recently released. You can also see these new features in action. Join us for a product update webinar with founder, Daniel Guermeur, on Wednesday, August 26th at 2 PM...