The Best Solution To Support Customers & Employees
Mojo Helpdesk makes customer service easy. Centralize requests, assign, automate, track progress, and get more done faster.
Trusted by over 2.5 million users
Mojo Helpdesk is a preferred solution for many schools and nonprofit organizations.
Simple, reliable ticket tracking
Go live in days and get everything you need without the extra costs, contracts, or complexity. Say goodbye to steep learning curves, maintenance headaches, and bloated platforms built for upselling.
Plug & Play Customer Support
The simplest, quickest implementation available (live in days, not months).
Hi, I just noticed an extra charge on my latest bill. Can you explain why I was billed twice this month?
I understand your concern. Let me check your billing history. Could you confirm the last 4 digits of your account ID so I can pull up the correct invoice?
Sure, it ends with 4821.
Thanks! I see two charges: one for your regular monthly subscription, and another for a recent plan upgrade you activated on the 3rd. Do you recall confirming that upgrade?
Oh, right—I did click on that trial offer. But I thought it was free. 🤔
The trial was free for 7 days, but it automatically converted to the upgraded plan afterward. If you prefer, I can help you downgrade back to your previous plan and request a refund for this month's extra charge.
Zero-training Usability
No agent education necessary (but plenty available).
Get just what you need
Don’t pay for or wrestle with complexity, long term contracts, aggressive upsell.
Add-ons
Add
Asset management
23rd March
Restricted agents
21st March
Canned responses
3rd May
Connect with us
Reach out to real people in our Austin, TX-based support team for support or feature requests.
The #1 Helpdesk for AI-Powered Ticket Management & Instant Resolutions.
AI-Powered Support
Leverage artificial intelligence to provide intelligent routing, automated responses, and smart suggestions for faster resolution.
Slash Response Times by 80%
Dramatically reduce response times with AI-driven automation and intelligent ticket prioritization for lightning-fast support.
Deployed Live in Minutes
Get up and running instantly with our streamlined setup process. No complex configurations or lengthy deployment times required.
Still using spreadsheets and emails for requests? Migrate to Mojo Helpdesk to put them all in a powerful and easy-to-use ticket tracking.
Cut up to 90% of incoming requests. A self-service knowledge base enables customers to find answers to frequently asked questions (FAQ) quickly.
Mojo keeps things organized. Tickets can be assigned and tagged. Mojo automation can do all this automatically.
Automate workflows, and create business rules using bots. Assign tickets in a round-robin or load-balanced method, send auto-responders, and escalate. Improve efficiency and serve more customers, faster.
Enable contacts to log-in, create a new ticket, update an existing one or search previously created tickets.
Automatically assign tickets based on certain criteria in a round robin method.
Email the help desk to create a ticket. Mojo Helpdesk works with email out-of-the-box. You can also use your own email provider.
Monitor customers satisfaction with a 5-star rating system. Discover actionable key insights.
Track time spent by tickets and by agent. Need to bill based on time and correctly? This feature is for you.
Annotate tickets with internal notes and keep good records.
Keep customer data in one place. Create custom fields for contacts to match your business needs.
Group users by company, department, campus, location, or any criteria and monitor tickets by group.
Give specific contacts (i.e. managers) permissions to view the status of a ticket and to comment on tickets created by other group members.
Login with Google accounts, navigate to Mojo from the Gmail waffle icon menu for seemless integration.
Keep track of hard and soft assets such as computers, laptops, license and maintenance contracts. Get contracts renewal notification. Lists incidents for each asset.
Mojo Helpdesk ensure data security with SSL encryption, HIPAA and SOC 2 compliance, two-factor authentication, and SSO.
Loved by people
Mojo Helpdesk is used by millions of people around the globe.
What's new at Mojo
Sign up for Mojo Helpdesk today
Get a ticket system production-ready in seconds.
