The Mojo team is happy to share that the helpdesk is now available in the Turkish language. Special thanks to one of our long-time partners who helped us with this project.
Category: Product
6/11 2 PM CDT Webinar: Mojo Helpdesk New Enhancements & Product Demo
Join Mojo Helpdesk founder, Daniel Guermeur, and Customer Success Manager, Kristine Luna for a webinar on June 11th, Thursday at 2 PM CST and see Mojo Helpdesk in action. In this 30-40 minute session, you'll see: How easy it is to...
The Mojo Helpdesk Knowledge Base Gets a New Look
The Mojo Helpdesk Team is happy to share that we released a new theme for the help center. The new theme is called Modicon. Current users of Mojo can try out Modicon or choose to stay with the Classic theme....
Mojo Helpdesk Update: ClassLink integration, better-looking notifications and more
Here at Mojo Helpdesk, we are all about productivity and keeping the Mojo community happy. Take a look at some of the major upgrades we've made in the past couple of months.
Coming Soon: User-Friendly Editor Within Mojo Helpdesk
At Mojo, we’re constantly thinking of ways to help improve your productivity. Soon you will be able to use HTML in ticket comments and in the knowledge base.
How to Configure Mojo Helpdesk Collect Customer Satisfaction Ratings
A helpdesk system is not only for I.T. Any department who receives a request, and are wanting to manage and centralize these can benefit from a ticketing system. Check out our video to learn more.
How to Update Many Tickets at Once With Bulk Actions
Whether you want to respond to multiple tickets about the same bug, or you have an agent leaving the organization, you can save time with bulk actions.
Faster Than Writing A Post-it Note: Introducing Mojo Helpdesk Quick Ticket
Opening a ticket for a customer does not have to be cumbersome. Using the quick ticket feature is as easy as scribbling a caller's information on a Post-it note.
Mojo Helpdesk January Updates
We are excited to share some of the improvements and new features we've been working on for the past couple of months. New: Custom Fields for Users and Groups Custom fields have arrived to both users and groups, allowing Mojo...
Mojo Reporting: The Aging Summary
The Aging Summary is one of Mojo's readily-available reporting tools. With this report, Managers and Admins have a high-level overview of the age of tickets which is directly related to customer satisfaction. The Aging Summary report shows the number of...