Mojo Helpdesk February Newsletter

Our Why: Customer Service Mojo Helpdesk was born out of our own need for better customer service. We went through a rough patch when we were not able to better communicate with Das Keyboard customers. We looked for options to...

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🚀 Mojo Helpdesk January Updates

🆕 We are changing the way we release software updates Based on Mojo Helpdesk customers’ feedback, we are changing our software release process to make it more transparent and predictable. Here is how it is going to work. All feature...

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Why Former Spiceworks Customers Love Mojo Helpdesk

With the end-of-life complete for the Spiceworks on-prem application, many former customers are proving why Mojo Helpdesk is the top alternative. The announcement of the desktop application’s end-of-life came in the summer of 2021 when IT directors were forced to...

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Customer Service Email Templates

Useful Email Templates to Use in a Customer Service

Client communication email templates can be powerful productivity tools that help customer service teams carry out constructive conversations. Well-written customer and client communication email templates simplify outreach and enable rapid response to client requests. That translates into a great customer...

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Powerful Help Desk Software

How to Make Help Desk Software More Powerful

Help desk software is essential for businesses, schools, healthcare facilities, and other organizations that need an efficient way to manage customer service. More than a simple ticketing system, the best help desk software enables users to activate advanced features that...

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Help Desk Automation Ideas

Help Desk Automation Ideas to Boost Productivity

Help desk automation ideas such as automated ticket processing and communication can increase customer satisfaction, decrease costs and boost agent productivity. The most efficient companies automate help desk tasks without losing the human element. This guide discusses the benefits and...

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