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A helpdesk system is not only for I.T. Any department who receives a request, and are wanting to manage and centralize these can benefit from a ticketing system. One of […] Read more
Ever come across a situation where similar tickets come into the helpdesk at the same time? Mojo Helpdesk’s ticket bulk actions will make life as a helpdesk agent easier. With […] Read more
Looking for a way to streamline and centralize support requests and provide excellent customer service? Mojo Helpdesk is here to help.
Watch a quick (<2min) overview of the ticketing system […] Read more
With Mojo Helpdesk, opening a ticket for a customer does not have to be cumbersome. Using the quick ticket feature is as easy as scribbling a caller’s information on a […] Read more
We are excited to share some of the improvements and new features we’ve been working on for the past couple of months.
New: Custom Fields for Users and Groups
Custom […] Read more
The Aging Summary is one of Mojo’s readily-available reporting tools. With this report, Managers and Admins have a high-level overview of what’s going on in the helpdesk, and also have […] Read more
With Mojo Helpdesk, tickets can be created in four ways:
- Through ticket forms found in the Help Center (support portal UI)
- By email
- Through the Mojo form widget
- Using the
Agents can quickly categorize or tag tickets as they come in to Mojo Helpdesk using ticket tags.
Tags can be quickly created and are useful for grouping tickets and quick […] Read more
Are you responsible for a support team, a certain office location, or a certain project? With Mojo Helpdesk, you can create a customized view so you can keep track of […] Read more
It’s been a busy couple of months here at Mojo. Today we are rolling out new features and improvements that are going to boost Mojo Helpdesk productivity.