We all have those crucial tasks we perform on a regular basis that often go unnoticed, but without them, safety would be risked or business operations would be disrupted. Whether it's scheduling weekly system backups, inspecting fire extinguishers monthly, or...
Simplifying Agent Set Up with Permissions
At Mojo Helpdesk, we’re always thinking of ways you can do more with your limited time. In an effort to simplify the agent setup within Mojo Helpdesk, we will be retiring the restricted agent role. In its place, admins can...
🚀 Mojo Helpdesk July-September updates
We are pleased to announce the follow improvements: Added pagination to the ticket form list. Restricted agents can be added to agents teams. Added Italian translation to the help center side. Added the solution satisfaction percentage in the list view...
😍 Mojo Helpdesk May & June Updates
We are thrilled to roll out three new features that increase agents efficiency: real-time ticket updates, canned response search & agent collision system. ⚡ NEW - Real-time ticket updates There is no longer a need to manually refresh the ticket...
How to Define Ticket Priority
When a help desk starts to receive many tickets, agents can have a hard deciding which tickets should be handled first. This is where using the ticket priority attribute can help. Ticket priority is the basis of meeting a help...
BIG! Mojo Helpdesk April Release
🚀 Mojo Helpdesk April Updates We are super excited about this release: business hours, SLAs, ticket trash and many more improvements, many of which were suggested by our customers. So thank you for that. Here is the long list. 💬...
🚀 Mojo Helpdesk February – March Updates
🔗 NEW - link to message In the ticket view, an agent can share a link that points to a specific ticket message. This is very useful for tickets having a lot of messages. When using this link, the ticket...
Mojo Helpdesk February Newsletter
Our Why: Customer Service Mojo Helpdesk was born out of our own need for better customer service. We went through a rough patch when we were not able to better communicate with Das Keyboard customers. We looked for options to...
🚀 Mojo Helpdesk January Updates
🆕 We are changing the way we release software updates Based on Mojo Helpdesk customers’ feedback, we are changing our software release process to make it more transparent and predictable. Here is how it is going to work. All feature...
Mojo Helpdesk and ClassLink Team Partner to Resolve Internal and External User Requests Quickly, Visibly, and Accurately
Austin, Texas — November 22nd, 2022 Mojo Helpdesk and ClassLink have partnered to support educators and students alike by giving them the ability to have direct access to their ClassLink digital resources from a fast, user-friendly, and scalable ticketing solution....