Mojo Helpdesk is introducing a new way to categorize and track tickets: ticket tags. Similar to project board tags or email labels, Mojo Helpdesk now supports color-coded ticket tags. Tags […] Read more
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Just released is the ability to add specific tasks to tickets. The task functionality acts as a ‘to-do’ list for tickets to ensure that each step is covered. For example […] Read more
The ability to merge tickets is now available in Mojo Helpdesk. Ticket merge allows agents to group tickets together to cut down on redundancy and remedy ticket duplication. Let’s say […] Read more
Asset Management is now available as a subscribed add-on in Mojo Helpdesk.
With Asset Management all of the organization’s assets can be tracked in one central location. An asset is […] Read more
A little hidden gem in Mojo Helpdesk is the ability to update tickets en masse or in other words, in bulk.
Let’s say you get 5 tickets for the same […] Read more
Having issues with tickets being accidentally deleted or even worse, deleted on purpose? Sometimes, helpdesk Agents do not know when they delete a ticket, it actually deletes it from everyone’s[…] Read more
The time tracking feature in Mojo Helpdesk is a really great way to add time spent working on tickets. More importantly, the reporting feature can really help improve queue efficiencies. […] Read more
Ever come across a situation when a lot of similar tickets show up at the same time? Take a look at this situation Han Solo has come across. His network […] Read more