🚀 Mojo Helpdesk April Updates We are super excited about this release: business hours, SLAs, ticket trash and many more improvements, many of which were suggested by our customers. So thank you for that. Here is the long list. 💬...
🚀 Mojo Helpdesk February – March Updates
🔗 NEW - link to message In the ticket view, an agent can share a link that points to a specific ticket message. This is very useful for tickets having a lot of messages. When using this link, the ticket...
Mojo Helpdesk February Newsletter
Our Why: Customer Service Mojo Helpdesk was born out of our own need for better customer service. We went through a rough patch when we were not able to better communicate with Das Keyboard customers. We looked for options to...
🚀 Mojo Helpdesk January Updates
🆕 We are changing the way we release software updates Based on Mojo Helpdesk customers’ feedback, we are changing our software release process to make it more transparent and predictable. Here is how it is going to work. All feature...
Mojo Helpdesk and ClassLink Team Partner to Resolve Internal and External User Requests Quickly, Visibly, and Accurately
Austin, Texas — November 22nd, 2022 Mojo Helpdesk and ClassLink have partnered to support educators and students alike by giving them the ability to have direct access to their ClassLink digital resources from a fast, user-friendly, and scalable ticketing solution....
What Average Handle Time (AHT) Is and How to Calculate It
If you’re unfamiliar with Average Handle Time (AHT), then you may not know that it is the average time a support agent or department spends on each customer call or ticket. Not surprisingly, AHT is considered one of the most...
How to Write the Perfect Tech Support Email or Help Desk Message
Here at Mojo Helpdesk we answer thousands of tech support emails and help desk tickets every year, and understand the importance of writing perfect emails and messages. Having clear, concise, and accurate tech support will make you more productive, and...
Why Former Spiceworks Customers Love Mojo Helpdesk
With the end-of-life complete for the Spiceworks on-prem application, many former customers are proving why Mojo Helpdesk is the top alternative. The announcement of the desktop application’s end-of-life came in the summer of 2021 when IT directors were forced to...
Useful Email Templates to Use in a Customer Service
Client communication email templates can be powerful productivity tools that help customer service teams carry out constructive conversations. Well-written customer and client communication email templates simplify outreach and enable rapid response to client requests. That translates into a great customer...
How to Make Help Desk Software More Powerful
Help desk software is essential for businesses, schools, healthcare facilities, and other organizations that need an efficient way to manage customer service. More than a simple ticketing system, the best help desk software enables users to activate advanced features that...