Category: Customer service

Strong Customer Relationships

Tips for Building Strong Customer Relationships

Strong customer relationships are foundational to successful businesses. Companies that commit to customer relationship-building enjoy long-term loyalty, reduced costs, and greater profitability. This guide details the importance of excellent customer relations and lists tips for building strong customer relationships.  Building...

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Why Every Department Should Be Customer Oriented

The most successful companies know that a customer-oriented approach isn't limited to customer service teams, but should permeate every department. Customer-oriented companies enjoy many benefits, including increased profitability, decreased costs, and improved customer satisfaction, and they do it by putting...

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Apology Email Ideas

How to Write an Apology Email or Customer Service Message

Sending an apology email or customer service message is a critical first step toward rectifying mistakes and restoring customer trust. In fact, researchers at the University of Nottingham found that customers are twice as likely to forgive companies that apologize...

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Customer Service Metrics

Top Customer Service Metrics and How to Track Them

The most successful companies measure customer service metrics because they know a great customer experience directly correlates with business success. Customer-focused companies outperform their peers by 80%, and 84% of companies that work to improve the customer experience see increased revenues. Learn about the top customer service metrics and how to track them so you can reap the rewards of an exceptional customer experience. 

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Communication Styles

Why It’s Important to Understand Communication Styles

Understanding different communication styles and how to approach each is a skill that can be very helpful for anyone, and can directly impact the work performance of customer service agents. It’s important to understand not only what customers are saying,...

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Canned Response

How to Use a Canned Response in Customer Service

Even with a robust knowledge base and detailed FAQ page to provide customers with instant answers, without using a canned response strategy your customer service team can still get bogged down by routine requests. That's where a canned response comes...

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Customer Focus

Tips to Improve Your Customer Focus

When a company makes their customer focus a top priority it means that they are focussing on each interaction with the customer, and how it impacts the customer, instead of how it helps the business or the bottom line. Seventy-three...

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FAQ Page Examples

How to Make the Best FAQ Page and 10 Excellent Examples

FAQ (frequently asked question) pages succinctly answer the most common questions asked by your customers, clients, and website visitors. Still, a good FAQ page is more than a simple question and answer repository. It can improve search presence, foster trust,...

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How to Write a Problem Statement

How to Write a Problem Statement

A problem statement describes an issue or condition that needs to be addressed and improved. A problem statement clearly describes the issue and identifies gaps between the problem and the desired solution. Businesses and other organizations write problem statements to...

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