Category: News

Ease of Use Voted as Mojo Helpdesk’s #1 Feature

Last month, we asked the Mojo community for feedback and ideas on what features are most important to them. The goal was to understand how the community uses Mojo and to get insights that could help us improve the solution. Here are some highlights of the survey.

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What is the Cost of a Bad Process?

Process.  All organizations run on processes.  Processes are how things get done. If processes are ineffective and/or inefficient, then time is wasted, deadlines are missed, customers are frustrated, or worse.  A bad process costs your organization. Have you ever stopped...

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What’s the Value of Good Customer Experience?

Have you ever put a dollar amount to a good customer experience? It turns out good customer service is worth a lot. Studies show that organizations that focus on customer experience receive a 4-6% revenue increase as compared to competitors....

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For Quality Service You Need More Than a Portal

You’ve probably used a customer portal. No, not a gateway to some distant galaxy, but a place on a website where customers have private secure access to services and information they need.  If you’re like many of the organization’s we...

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