Category: News

Mojo Helpdesk February Newsletter

Our Why: Customer Service Mojo Helpdesk was born out of our own need for better customer service. We went through a rough patch when we were not able to better communicate with Das Keyboard customers. We looked for options to...

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Mojo Helpdesk new experience

Introducing the Mojo Helpdesk New Experience

The Mojo team is super excited to announce Mojo Helpdesk's biggest upgrade in years. Mojo’s New Experience provides a gorgeous user interface as well as many new, time-saving features that make working with Mojo Helpdesk a delight. To celebrate, we...

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Das Keyboard Giveaway

Mojo Helpdesk Keyboard Giveaway

Thank you to everyone that participated, a winner has been selected and contacted with the email provided. Mojo Helpdesk sponsored a giveaway for a new Das Keyboard and the winner was selected on March 21th, 2022. Sponsored Das Keyboard...

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Best CRM Platforms

Best CRM Platforms of 2022

The search for a customer relationship management (CRM) platform that fits your business perfectly can be overwhelming. For software meant to simplify doing business, the dizzying array of services and the time needed to analyze them ruins the convenience. If...

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Ease of Use Voted as Mojo Helpdesk’s #1 Feature

Last month, we asked the Mojo community for feedback and ideas on what features are most important to them. The goal was to understand how the community uses Mojo and to get insights that could help us improve the solution. Here are some highlights of the survey.

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What is the Cost of a Bad Process?

Process.  All organizations run on processes.  Processes are how things get done. If processes are ineffective and/or inefficient, then time is wasted, deadlines are missed, customers are frustrated, or worse.  A bad process costs your organization. Have you ever stopped...

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What’s the Value of Good Customer Experience?

Have you ever put a dollar amount to a good customer experience? It turns out good customer service is worth a lot. Studies show that organizations that focus on customer experience receive a 4-6% revenue increase as compared to competitors....

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For Quality Service You Need More Than a Portal

You’ve probably used a customer portal. No, not a gateway to some distant galaxy, but a place on a website where customers have private secure access to services and information they need.  If you’re like many of the organization’s we...

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