What’s New in Mojo: March 2026 Update

March's updates cover asset tracking, accessibility improvements, and editor and ticket workflow refinements.

NEW: Asset Management Check In and Check Out

Mojo Helpdesk Asset Management includes a check-in and check-out workflow that tracks device assignments, records asset condition before and after each loan, and sends automated reminders. Agents can scan a barcode from the browser to find an asset instantly, and a Checkout Dashboard keeps overdue and due-soon assets visible.

Learn about Asset Check In/Check Out.

NEW: WCAG 2.1 Level AA Accessibility Updates

Mojo Helpdesk has made significant progress toward WCAG 2.1 Level AA conformance with an extensive accessibility update. Improvements span both the agent portal and user portal across the following areas:

Keyboard Navigation: Keyboard navigation is supported across the ticket list, modals, dropdowns, and the rich text editor toolbar. The Escape key closes modals and overlays consistently. Pagination, search inputs, and icon-only controls are all reachable and operable without a mouse. See Mojo Helpdesk keyboard navigation shortcuts.
Screen Reader Support: ARIA labels have been added across ticket lists, search inputs, icon controls, and clickable images in KB articles. Live regions announce status messages and ticket confirmations automatically. Focus management is handled programmatically when modals open and close.
Skip Navigation: A "Skip to main content" link has been added to allow keyboard and screen reader users to bypass navigation and reach content directly.
Forms and Error Handling: Required field validation now includes descriptive error messages. Dropdown validation and form error associations are programmatically linked to their fields for screen reader announcement.
Visual Accessibility: Text spacing has been updated to meet WCAG 1.4.12. Non-text contrast and hover/focus state visibility have been improved across interactive elements.
Session Timeout: A session timeout warning system now provides accessible alerts so users relying on assistive technology have adequate notice before a session expires.
Heading Structure and Landmarks: Heading hierarchy and landmark regions have been corrected across the agent and user portal to support logical document structure for screen readers.

An updated Voluntary Product Accessibility Template (VPAT) will be available upon request.

Enhancements

Users can now upload their own image as a profile avatar.
Custom fields now appear in the main ticket area for faster access.
Tickets created by email now include all TO field recipients in the CC list on comments and staff notes, excluding queue forwarding addresses.
Email attachments under 25KB, such as signatures and social media icons are now hidden in the ticket detail view to reduce clutter. Agents can show hidden attachments when needed.
The browser now prompts for confirmation before closing a tab with an unsaved reply, preventing accidental data loss.
Snooze options are now available inside the “update and solve” dropdown when replying to a ticket.
Snoozed tickets can be sorted by snoozed date, making it easier to see which tickets are coming back to the queue first.
The parent form is highlighted as a suggestion when creating a sub-ticket.
Changes to notification subscriptions are recorded in the event log.
Agents can now create a ticket on behalf of a contact from their profile.
A new ”empty trash now” button lets agents clear the trash immediately
Sub-tickets attached by other agents now appear on the parent ticket in real time.

Bug Fixes

Code block syntax colors now display correctly in dark mode.
Formatted content pasted from Word or LibreOffice now pastes correctly, including images and spacing.
Code block syntax colors now display consistently between edit and display modes.
URLs containing underscores paste and render correctly.
Ticket forms are filtered to show only forms with asset fields enabled when creating a ticket for an asset.
Ticket description fields controlled by form rules now display correctly, so agents can see which fields to complete first.
Ticket comments display correctly when reverse sorting is applied.
An issue preventing new contacts from being created has been resolved.
SLA overdue timing now accounts for the account's timezone, so due date indicators display correctly.
SLA timers no longer count time while a ticket is solved or closed, ensuring accurate tracking when tickets are reopened.
The Mojo Helpdesk Zapier integration now triggers correctly when a ticket is created.
Merged tickets link correctly in comments.
Snooze options and contact detail tabs display correctly on mobile.

What's Next from the Mojo Helpdesk Team

The team behind Mojo Helpdesk is expanding its suite of productivity tools. We're looking for curious users who are willing to share feedback and aren't afraid to click around.

Cast your vote on what app you want to see next and leave your email to get early beta access.

We're also working on more updates across the Mojo Helpdesk. Some highlights:

Deeper Skyward and Google integrations for asset management are on the way.
Drafts and autosave are coming soon. Replies and KB articles in progress will never be lost again.
Additional accessibility improvements are coming in the next release.

Thank you to all the customers who shared their feedback. The Mojo Customer Success team is available to discuss any suggestions or blockers in your workflow. Reach out to success@help.mojohelpdesk.com.