Knowledge Base

The Importance of a Robust Knowledge Base

A robust knowledge base can help your organization deliver an outstanding customer experience, improve internal efficiency, and even increase profits. Today's customers try self-help first, and an intuitive knowledge base lends the support they need to continue doing business with...

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HIPPA Compliance

The Importance of HIPAA Compliance in Customer Service

HIPAA compliance is critical for customer service teams in the healthcare industry. Patient confidentiality is not only good business, it’s federally mandated, so failing to meet HIPAA requirements can cost your organization customers or even cause serious legal issues. Here’s...

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SLA Service Level Agreement

Understanding SLAs: Service Level Agreements

Understanding an SLA, Service Level Agreement, is extremely important when providing excellent customer service. Service-based businesses should constantly be thinking about how to satisfy their customers’ needs. To do this you have to know what your customers’ expectations are and...

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Front of the Pack

Update: The new Mojo Helpdesk

We are excited to announce the release of the next generation Mojo Helpdesk user interface (UI). This has been brewing for a long time and we are finally ready to launch the first beta release. This new version of Mojo...

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