service desk

How to Improve Performance at Your Service Desk

Service. Help. Desk. The action of doing work for another to make something easier for them. It takes the right people to perform this work AND it also takes the right processes and technology. Let’s talk about process. A process...

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Personal Touch

How to Have a Personal Touch, Even Remotely

As a key member of the IT team, you may already be quite comfortable working virtually. That may not be true for many of your users and they may need some help from you for how to successfully work remotely. Here are 5 tips to help you help your users maintain a personal touch in their communication.

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