Empathy statements and your ability to use them effectively will significantly impact the customer service team’s success. However, expressing genuine empathy is increasingly difficult in a digital world, where 64% of U.S. consumers say companies have lost touch with the...
The Importance of a Robust Knowledge Base
A robust knowledge base can help your organization deliver an outstanding customer experience, improve internal efficiency, and even increase profits. Today's customers try self-help first, and an intuitive knowledge base lends the support they need to continue doing business with...
The Importance of HIPAA Compliance in Customer Service
HIPAA compliance is critical for customer service teams in the healthcare industry. Patient confidentiality is not only good business, it’s federally mandated, so failing to meet HIPAA requirements can cost your organization customers or even cause serious legal issues. Here’s...
How to Provide Great Customer Service with the Best Customer Support
To provide a great customer experience you have to provide excellent customer service and build customer support programs that pinpoint your customers’ needs and deliver solutions. Every interaction with customers and prospects is an opportunity to create meaningful, impactful experiences...
Why CAC and LTV are so Important to a Company’s Success
To run a successful business it is crucial to understand your CAC (customer acquisition cost), LTV (customer lifetime value), and why these metrics are so important to the success of the company. Two of the most important KPIs (key performance...
Understanding SLAs: Service Level Agreements
Understanding an SLA, Service Level Agreement, is extremely important when providing excellent customer service. Service-based businesses should constantly be thinking about how to satisfy their customers’ needs. To do this you have to know what your customers’ expectations are and...
Top Customer Service Skills to Take Your Company to the Next Level
Ensuring your company has top customer service skills is a crucial element in increasing your company’s profits. A happy customer base should come before the focus is switched to creating flashy marketing campaigns, new sales, and new clients. This is...
Update: The new Mojo Helpdesk
We are excited to announce the release of the next generation Mojo Helpdesk user interface (UI). This has been brewing for a long time and we are finally ready to launch the first beta release. This new version of Mojo...
R.E.M.O.T.E Leadership – How To Guide A Remote Team To Success
This is a cross posting from our parent company Metadot blog. With the onset of the Covid-19 pandemic and the global shift to working remotely, many companies have struggled with the inorganic transition from a collocated work environment to independent...
New Features and Improvements: Asset Permissions, Age, and Log and more
Mojo Helpdesk also offers asset management on top of the ticketing solution. The ability to link assets to tickets and to users is one of the many benefits of having everything in one central location.