Last month, we asked the Mojo community for feedback and ideas on what features are most important to them. The goal was to understand how the community uses Mojo and to get insights that could help us improve the solution. Here are some highlights of the survey.
Personalization Drives Excellent Customer Support with a Ticket Management System
You’ve heard this song from the long running TV show Cheers: Sometimes you wanna go Where everybody knows your name And they're always glad you came You wanna be where you can see Our troubles are all the same You...
How to Affordably Satisfy Your Craving for Sweeter Customer Service
Chocolate. For many of us, it’s a craving. Did you know that over 80% of Americans eat chocolate? It is among the top comfort foods for many adults. Comfort is the alleviation of stress. For your customers, whether they’re students,...
What is the Cost of a Bad Process?
Process. All organizations run on processes. Processes are how things get done. If processes are ineffective and/or inefficient, then time is wasted, deadlines are missed, customers are frustrated, or worse. A bad process costs your organization. Have you ever stopped...
What’s the Value of Good Customer Experience?
Have you ever put a dollar amount to a good customer experience? It turns out good customer service is worth a lot. Studies show that organizations that focus on customer experience receive a 4-6% revenue increase as compared to competitors....
Mojo Helpdesk Tips: Bulk Actions, Aging Summary & the VIP Tag
In this post, we'll put the spotlight on three useful improvements on Mojo Helpdesk. Sort the Aging Summary The Aging Summary enables helpdesk Managers to stay on top of tickets. For example, on the agent tab, Managers can see each...
For Quality Service You Need More Than a Portal
You’ve probably used a customer portal. No, not a gateway to some distant galaxy, but a place on a website where customers have private secure access to services and information they need. If you’re like many of the organization’s we...
Mojo Helpdesk Guide For Agents
Are you a new agent starting using Mojo or a help desk manager wanting to train his team? The Mojo Helpdesk agent training is the best way to on-board agents to ensure they know use Mojo Helpdesk to manage, answer...
Select the Right Service Solution to Support Growing Telehealth
Have you participated in a telehealth call or does your organization provide these? If so, you are among the growing movement of remote medical care. A 2019 study by Accenture discovered that more healthcare consumers were choosing medical providers based...
Unraveling the Riddle Between Help Desk Software vs. Help Center Solution
Do you love a good riddle? Research by various psychologists finds that solving puzzles, such as riddles, are beneficial to brain activity. We thought we would do a little brain stimulation by using a riddle to help distinguish help desk...