The past few months have all been about making the Mojo Helpdesk user experience smoother and more efficient. Here’s a look at what’s new! NEW - Temporary Access Pass (TAP) and Enhanced Two-Factor Authentication (2FA) The new Temporary Access Pass...
Don’t Hang Up—”Solution Offered” Versus “Closed” Ticket Status
"Is there anything else I can assist you with today?" As customers, we appreciate when a support agent confirms that our issue is resolved before ending a call. Handling a ticket should work the same way. Ticket Status: "Solution Offered"...
Canned Responses: The Key to Faster Support & First Response Success
Answer tickets faster with canned responses. Agents can use pre-made replies to respond quickly and consistently to common questions. Canned responses play a crucial role in meeting SLA targets, whether it’s resolving questions on the first reply or improving your...
Stay in the Loop with the Watch List
Need to keep an eye on a ticket without taking it over? The Watch List makes it easy to follow ticket activity without needing to be the assignee. Get notified about updates like new responses, status changes, or staff notes. ...
The Event Log: Who Did What—and When?
Have you ever found yourself wondering, “Who assigned me this ticket?” or “Why was this ticket closed?” We’ve all been there! As tickets move around or updates happen unexpectedly, the event log is there to provide clarity, capturing every action...
Mojo Classic UI Retirement (5/7/25): Everything you need to know
For years, Mojo agents have had the flexibility to choose between the classic UI and the new Mojo Experience. We want to let you know that we’re officially retiring the classic UI. This shift allows us to dedicate our efforts...
Introducing Temporary Access Pass (TAP) and Enhanced Two-Factor Authentication (2FA) in Mojo Helpdesk
We’re excited to introduce two powerful security features in Mojo Helpdesk: Enhanced Two-Factor Authentication (2FA) and Temporary Access Pass (TAP). These updates allow greater flexibility in managing access, while also improving security. Enhanced Two-Factor Authentication (2FA) via an Authenticator App...
Mojo Helpdesk: 2024 Highlights and What’s on the Horizon
This year has been transformative for Mojo Helpdesk, as we delivered new features, enhanced existing tools, and addressed critical feedback to make your experience smoother, more secure, and more efficient. Here’s a look back at what we accomplished in 2024....
New Feature: Bring Your Own Mail Server to Mojo Helpdesk
We are thrilled to announce that Mojo Helpdesk customers can now use their own mail server instead of using the built-in Mojo Helpdesk mail service. For example, if your organization has a mailbox support@myorg.com, Mojo Helpdesk can use it to...
Mojo Scheduler Enhancements Plus Roundup of New Features and Improvements
In the past few months, we’ve added powerful new features, useful improvements, and essential fixes. Here are the highlights of what’s new! NEW - Mojo Scheduler + Selecting Form, Requester, and Assignee As many of you may recall, we recently...