Keep your Mojo Helpdesk secure and spam-free by using whitelisting and blacklisting. These tools let you control who can log in, register, or create tickets—based on email domain, IP address, staff IP address, email address, or language.
- Whitelist: Only users from approved domains or IPs can access your helpdesk.
- Blacklist: Blacklist unwanted users, for example public email domains like gmail.com or yahoo.com.
This simple setup helps protect your team’s time and your customers’ experience.
Check out the Mojo Helpdesk knowledge base for more information.