Mojo Helpdesk makes it easy for managers to be proactive in meeting SLA targets by surfacing tickets that are about to breach the SLA.
Go to the reports page > SLA > and select “view tickets about to breach”. This will highlight tickets that are nearing the SLA deadlines.
It’s a simple way to monitor your help desk performance and avoid SLA violations.
Check out the Mojo Helpdesk knowledge base for more information.