We’re excited to introduce a long-requested feature: Parent-Child Tickets—also known as Sub-Tickets. This new functionality helps your team stay organized when handling complex issues that involve multiple tasks, departments, or agents.
Each sub-ticket acts as its own ticket with its own assignee, status, and priority, while staying linked to the larger effort.
This makes it easier than ever to delegate work across teams, manage complex projects, and keep everything connected—all without losing visibility.
Highlights:
- Assign, prioritize, and track sub-tickets independently
- Nest sub-tickets up to 8 levels deep
- Permissions ensure agents only see what they should
Check out the Mojo Helpdesk knowledge base for more information.