Tickets can be created by email right out of the box. Each queue has its own unique email address. Any emails sent to this address will create a ticket in the corresponding queue. Check out the Mojo Helpdesk knowledge base...
Category: Product Tips
Mojo Pro Tip: Click to See the Exact Timestamp
Mojo Helpdesk shows relative timestamps like “Just now” or “5 minutes ago” to keep things easy to read. These appear in the event log and next to comments or staff notes. Need the exact time? Just click on the relative...
Mojo Pro Tip: Embed a Mojo Ticket Form on Your Website
Let customers submit tickets right from your website using an embedded Mojo form. Adding a form directly to your website makes it easy for users to get help without leaving your website, creating a more seamless support experience. Check out...
Mojo Pro Tip: Do Not Send Emails to This User
Mojo sends automated email notifications to keep agents and users informed—but in some cases, those messages can be unnecessary or even disruptive. Admins and managers can disable all email notifications for specific users, such as: System or API accounts that...
Brand Your Helpdesk Domain With Your Company Name
Make your support portal feel like a natural extension of your organization by customizing its domain. A custom URL creates a more consistent experience for end users—it's easier to remember and helps confirm they’re in the right place. By default,...
Customize Satisfaction Surveys per Ticket Queue
Mojo Bots make it easy to customize customer satisfaction surveys. Surveys can be sent to specific queues, while those that don’t require customer ratings can be excluded. The message content is also fully customizable, helping ensure survey emails are relevant,...
Automate Ticket Assignments Like a Pro
Manual ticket assignment is a thing of the past. With Mojo bots, Admins and Managers can automate ticket routing based on a defined set of conditions. There are three ways to assign tickets automatically: Assign to a Specific Agent –...
Keep the Bad Guys Out: Use the Mojo Helpdesk Firewall
Keep your Mojo Helpdesk secure and spam-free by using whitelisting and blacklisting. These tools let you control who can log in, register, or create tickets—based on email domain, IP address, staff IP address, email address, or language. Whitelist: Only users...
How to Tell if a Ticket Was Created by Email
Wondering if a ticket or response was created by email? Check the top-right corner of the message for an envelope icon. This will indicate that the message was created by email. Clicking the envelope opens the original email, exactly as...
Catch Tickets Before They Breach SLA
Mojo Helpdesk makes it easy for managers to be proactive in meeting SLA targets by surfacing tickets that are about to breach the SLA. Go to the reports page > SLA > and select “view tickets about to breach”. This...