Ever scribbled a task or question on a sticky note, only to lose it minutes later? Instead of relying on a scrap of paper, agents can leverage Mojo’s Quick Ticket feature. Creating a quick ticket takes seconds. Your ticket is...
Category: Product Tips
Don’t Hang Up—”Solution Offered” Versus “Closed” Ticket Status
"Is there anything else I can assist you with today?" As customers, we appreciate when a support agent confirms that our issue is resolved before ending a call. Handling a ticket should work the same way. Ticket Status: "Solution Offered"...
Canned Responses: The Key to Faster Support & First Response Success
Answer tickets faster with canned responses. Agents can use pre-made replies to respond quickly and consistently to common questions. Canned responses play a crucial role in meeting SLA targets, whether it’s resolving questions on the first reply or improving your...
Stay in the Loop with the Watch List
Need to keep an eye on a ticket without taking it over? The Watch List makes it easy to follow ticket activity without needing to be the assignee. Get notified about updates like new responses, status changes, or staff notes. ...
The Event Log: Who Did What—and When?
Have you ever found yourself wondering, “Who assigned me this ticket?” or “Why was this ticket closed?” We’ve all been there! As tickets move around or updates happen unexpectedly, the event log is there to provide clarity, capturing every action...